[Resolved]  Airtel Digital TV — non compliance of service

Address:

North 24 Parganas, West Bengal

Date: 23.10.2011
From
Goldina Ghosh
Ph D Scholar, M.Tech (IT)
Birla Inst. Of Technology, Mesra, Ranchi.
Resi: C-604. Rail Vihar.Rajarhat. New Town. Kol-156

To
M/S Airtel: [protected]@airtel.in mailto:[protected]@airtel.in

West Bengal [protected] dthnodal.[protected]@airtel.in Bharti Telemedia Ltd., Touch Point-1,(P45, Jogendra Garden, Kolkata-700078.


Dear Sir,
Re: Con.ID:[protected]. Goldina Ghosh. Cell: phone[protected]

As per sms direction I recharged my airtel digital tv as below. But till now I could not see any channel and the tv shows negative balance and instruct for recharge (11-10 AM).
Would you advice!

Digital TV-airtel / New Town
Date: 08.10.11
Thank You! You have successfully recharged your account for Rs. 100.0.

Your unique transaction Id is [protected].

Your set top box will show the changed amount in the next 4 hours, but you can use the amount for booking movies immediately.

CALL : Airtel Mobile 12150 | Others[protected] or[protected]Tolled) EMAIL : [protected]@airtel.in


Customer ID: [protected] password: bdg374

16.10.11
Thank You! You have successfully recharged your account for Rs. 250.0.

Your unique transaction Id is [protected].

Your set top box will show the changed amount in the next 4 hours, but you can use the amount for booking movies immediately.

CALL : Airtel Mobile 12150 | Others[protected] or[protected]Tolled) EMAIL : [protected]@airtel.in
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Till date I did not get any channel to visualize. Please stop deducting money on daily rate basis till the resumption of getting channel and refund the money you have already deducted since 16.10.2011. Else I will take the matter with the consumer grievance cell of Govt. of India.

23.10.2011
12-06 night
Till this time you have not given any channel to view. While trying to contact over phone at [protected] it says the balance as 200.00. .
But the T v shows negative balance and could not access any channel.
Your opinion please.

Copy to
1) TRAI for their knowledge & N/A please
2) Consumer Grievance Cell.


Thanking you,
Yours faithfully
23.10.2011 at 19-30PM
Till now I did not get single channel to view. It now shows “Check signal cable / weak signal”
Unless you refund money till resumption of service I shall take the issue to the consumer court
Your Account details
Name: Goldina Ghosh
Address: c604rail bihar
new town rajarhath
Kolkata
WB 700156
Date of Birth: 29/09/1983
Inspite of repeated information they are reluctant to take any action