[Resolved] Airtel Digital TV — Airtel Digital TV

vyshampayan

Address:

Bangalore, Karnataka

I have given a complaint to Airtel Digital TV saying that i'm not able to hear sound. They took the complaint and immediately replaced the Set top box and told me that it will be activated in 48 hours. I was very happy with the customer service. Later it still is a big disppointment. It's been 15 days and i am not able to view any channels. It's been 15 days I gave a complaint to customer care by calling 12150.
Everyday i raised the complaint and here are the complaint numbers.

9521383
9638616
9764323
9801669
9764323 was raised again.
9829360

Everyday i raise a request and by evening i get a message saying issue is resolved. Where as it is not resolved. Airtel charges it's customers on a daily prorata basis. I had a balance of Rs 179.45 15 days back. For the past 15 days they have been deducting my balance inspite of my set top box not working and I am not able to see any channels. My current balance is Rs 88 only.
Please help me in this regard.

Thanks in advance

Vyshampayan Datar

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Aug 13, 2020

Complaint marked as Resolved

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Comments

deepanlamech

from Gurgaon, Haryana

Airtel digital TV customer service is the worst service I have ever had a conversation with, The e recharge is not working the customer help lines are getting disconnected.The Hindi, English lines are not correct.

I got the Airtel free with my SONY TV, wish I had got some other service provider

The existing plan was Sports economy, and I wanted some additional regional channels, where as I am now charged for some sports channel I already have and the account has been deactivated with negative balance of -99.99 Rs

When I called up the customer care service they were not only able to solve this issue but They are the only customer care that does not provide any Interaction number for the conversation

It was a Pathetic experience.

Customer Id [protected]

tyagiashvani_tyagi

from New Delhi, Delhi

Dear sir,
I am Vishnu Dutt belong from Mawana Khurd my customer ID is [protected] and my registerd mobile No. [protected] .
i have airtel digital tv connection from last 5th month but my dish Bord brand has been damege in the last night
through fast blow wind.
so i can not see any proggramme in the TV .
So please help me. and contect me at this No. [protected] my relience no.
Kindly arrange the new bord brand in my conection earliest.

vyshampayan

Hi Rakesh,

Thanks for the response.
I would like to mention that the issue is resolved and my connection is now active.

However, an amount of Rs. 99/- is deducted from my account on a daily prorata basis from 30th of July to 17h July. Let me know when this amount would be refunded by adding it to my Airtel account back.

Regards,

vyshampayan

Hi Rakesh,

It is not resolved yeet unless the amount that was deducted during 30th June to 16th July is not refunded to me.

Let me know if i have to raise another concern for the same.

Regards,

chakravarthy kesavan

from Chennai, Tamil Nadu

Dear sir,

My name is K.Anjankumar, my customer id is [protected] and my mobile no at the time of installation is [protected]. But I have changed my number and my new mobile number is [protected] and I have recharged Rs.400/- from a dealer. But, so far, this amount is not updated and not recharged. So, I am not able to see the tv programmes. Please help me to come out of the above problem and don't hesitate to contact my new mobile no please.

K.Anjankumar