Airtel — Disconnection and horrible Service

Address:

Bangalore, Karnataka

Got myslef a post paid connection at BSK 3rd stage Airtel Gallery last month on 17th June 2012 . Number allocated to me was [protected]. Since then the service recieved by me is horrible. First , the service got disconnected for 3 days while i was in pune between 4th to 6th july stating that my address verification was incomplaint. Stargely during the same time , i got a confirmation letter to the same address! I returned back after having no connection for 3 days at Pune to Bangalore and the Gallery person tells me that the person is not to verify the address and he would do it next week.. since i insisted on getting the activation they restored my connection... exactly 2 days later ,... outgoing was barred for 5 hours and again i complained and the same got restored ... now the final blow came to me on 14th july while i was in Delhi that my credit balance was less and i need to deposit some money bto avaoid dicsonnection,,, i deposited 1000 rs online and got a confirmation ... and the same day in the evening at 615 i get a mesaage asking me to go the dealer from where i got the sim to avoid disconnection as the address verification has not happened and within minutes my service was disconncted ... can you imagine the inconvenience caused ... and till date i have not got the service restores despite my visits to the gallery ,,,, the galllery staff has no clue for the ssame and they are unable to fix .. i wrote a letter that i would like to discontinue the service and they are refusing to acknowldege the same as well.... have now decided to take the mater to press and all public consumer forums to tell how bad AIRTEL TREATS THIER REGULAR CUSTOMER( I am an Airtel customer for many years and in mumbai , where i was located till about a months time i had a billing of not less than 3000 rs per month ) ...

Vinay Gopinath
VP - Mobikon
[protected]
[protected]@gmail.com