[Resolved]  Airtel — Discrepancy in usage check message and bill

AirTel — i got a msg

sir,
on[protected] i got a msg that my mobile no. has won 200,000 GBP in the 2009(SHELL) INT'L mobile draw UK.To claim my prize i' ve to contact this e-mail address.my mobile no [protected].plz tell me the fact.

AirTel — Discrepancy in Billing

Sir,
I have telephone + broadband connection of Airtel ([protected]). It was agreed between me and Airtel executive that I will be migrated to Retaintion-499 plan with effect from March2011. Which did not happen.
In the month of May 2011, I had a long discussion with Airtel executives over email and telephone. They apologised for their mistake and promised to migrate me into Retaintion-499 plan with immediate effect.
The bill for the month of May also shows my older plan.
Can the Indian Customer complaints forum help me?
Best regards,
Deepak M Ochani,
Phone:[protected]
email: [protected]@gmail.com

AirTel — Discrepancy in bill

Hi Sir,

Needed your attention towards the below issue which is pending with artel since a month. No action is taken against the company and no notification were given to us despite of making repeatative calls and complaints registered in customer care. Every time they close the query case without informing us. In last 1 month we made around 6-7 calls for the same issue and also followed it up via mails , but sadly no move was made towards this.
reference no. 2322272 & 2582204
While registering our grievances we have already made it cleared that without solving the query we are not going to pay the bills , but despite of that we are receiving calls for the same

here is the description of the complaint

I have down loaded my bill for the period from[protected] to 16.7.2011 which
is for Rs. 826/-. In this connection it is stated that I have already
registered my complaint vide reference no. 2322272 which is still
pending for clearance. The main issue is that there is discrepancy in
bill amount. On perusal of details of DSL usage, it is noticed that on
3rd & 4th july excess amount on a/c of DSL usage has been shown. In
this connection it is further stated that as per my existing plan
there will be no charges from 20.00 hrs to 8.00 hrs and the timing of
down load has been shown 17.56 & 19.54. It is not understood how
withing 5 minutes huge down loading can be undertaken. It is showing 1GB of download in 4mins.There is
discrepancy on both the dates and need your attention on this point.
You may also see my past accounts where in my monthly bill is around
Rs. 495/-. Even I am unable to utilised the free calls and down
loading.
There is one more points to invite your attention that
grivances are not resolved from your end and it is closed from your
end without any intimation to customer which is not proper for a
reputed company like you.
It is therefore requested to kindly look into the matter and
resolve my issue and discrepancy pointed out above may be rectified at
the earliest under advice to me.
Also despite of clearing mentioning in the complaint that till this is resolved we won;t be paying the bill incuding the late fee but in this month's bill again the late fee hasbeen charged. We are ready to pay the actual usage amount. We need airtel to provide us the complte breakup of the bill.

Namaste Ms. Jain,

This is to inform you that your concern listed on 06 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Ms. Jain,


We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33