[Resolved]  Airtel — Disturbed internet speed

Address:

Kamrup Metropolitan, Assam

Dear Sir
This is to inform that myself Niloy Tamuli Phukan holding the phone no. ([protected]) in airtel made a recharge of Rs 149 on 20/02/13.According to the plan airtel is said to provide speed upto 128kbps upto 2gb after which the speed is said to fall upto 40kbps.The previous 3 months i have been getting the said speed but from this time onwards the problem is getting worst and now the speed is 1-3kbps at which google page takes five minute to open.

i have been constantly making calls at 198 customercare helpline to report the same,more of some time the transfer the calls to their supervisor and which ultimately gets disconnected 2 to 3 minutes.The customer care have taken my complain on 25th , 26th 27 feb 2013 and asked me to wait 24 hours to get a positive feedback.Once the manager of airtel head guwahati made me a call on 27th feb promising to justify the problem within 24 hours but till now i have received no improvement in the speed and being left with no option i am making a complaint here informing you all the harrasment i am going through.

Please take a note of the aforesaid problem and provide necessary action that can be taken.

Looking forward for an positive reply.

Thanking You


Regards

Niloy Tamuli Phukan
[protected]