[Resolved]  Airtel — Do fake verification and promise with worst customer services

Address:

New Delhi, Delhi

I have tried changing my Prepaid Airtel number ([protected]) to Postpaid last month. In our company (CRM Services India Pvt. Ltd.) one of the Airtel Distributor is giving CUG plan that has monthly rental of Rs 199 which has 600 free national/local minutes with 150 free Local SMS + 150 National SMS. I have submitted document to the executive who came from the distributor point but my verification went negative by saying they have not found any Such Flat in my locality. I resubmitted the document and again they said they can't verify and find the Address, even after giving two major landmark in my locality.
Everyone in my office is using the same plan and i am still using Prepaid just because you can't find my address. I called customer service to register a complaint but they denied to do so. I spoke with Supervisor named (Sandeep) to get this issue resolved, he gave a nodal office number ([protected]) to talk to which give only two IVR option: 1. Enter SR number 2.Dial 121 or 198, which doesn't make any sense to me. Again i called customer service and asked for the Supervisor this time i got 'Naveen' on line as another supervisor and he also denied to help and when asked for the manager he denied that as well.
Now my question is can i get my Prepaid number converted to Postpaid with same plan which we have in our company? If yes please send me anyone to my residential address to collect the document again else i am happy to port out it to Idea again. So far it was the worst customer service i have ever seen in my life. Please do not tell me to go for a normal plan as everyone in my company is enjoying the CUG 199 plan.

Here is my deatils:

Name: Sanjay Suman

Contact: [protected]

Email: [protected]@gmail.com