Airtel DTH HD — CONNECTION NOT INSTALLED as on 17/9/2010

Address:

Ahmedabad, Gujarat

[[[[[[ PLEASE GO THROUGH BELOW MAILS I HAVE mail TO AIRTEL DTH.
YET NO POSITIVE RESPONSE RECEIVED FROM AIRTEL DTH PERSONALS. ]]]]]

Connection in name of: VIRAL KHATRI.
CUSTOMER ID: [protected].



From: Gmail Viral <>
Date: Mon, 13 Sep 2010 15:37:21 +0530
Subject: New connection
To: "[protected]@airtel.in" <[protected]@airtel.in>


Dear sir,
I have applied for new connection via 12148.

Mr. LAXMAN had guided me for product AIRTEL HD. Had ordered it on
SATURDAY I.e 11/9/2010 & made payment via credit card.
Now according to Mr.LAXMAN & commitment he made was same day
installation. And failed with this commitment. I had thrice asked him
that will installation be done by today EVENING. And he repeatedly told
yes.

I talked to 12148 many times and told will do installation on
12/9/2010. & was nt installed.

yet as on today I.e 13/9/2010 installation is not done. I hve called
in morning for the same & talked with Mr.NILESH. He told me will check
status & call u within a hour. Since i didnt received any call after 3
hrs I called again. The representative didn't told me name & whn I
inquired about my new connection he talked rudely tht it will be
installed & told me not to call again and again for the same and
disconnected call.

Since after this attitude of AIRTEL dth personal, I thnk eirther AIRTEL
have no interest to sell product & is only interested in harassment &
thinks customers are their PEONS.

Hope to resolve this matter at earliest.

Rgds.
Viral Khatri.


[protected]@airtel.in
date Wed, Sep 15, 2010 at 4:42 PM
subject New connection REMINDER 2
mailed-by gmail.com


Dear sir,
REMINDER2

WITH REFERENCE TO ABOVE MAIL.
I HAD CONTACTED 12148 & HAD CONVERSATION WITH MR.NILESH. AND HAD
GUIDED ME TO CONTACT DISTRIBUTOR IN AREA. I HAD PLACED ORDER WITH
AIRTEL 12148 ONLINE AND WHY I SHOULD CONTACT DISTRIBUTOR.

SECONDLY I HAVE CONTACTED DISTRIBUTOR. AND DISTRIBUTOR TOLD ME THAT
COMPANY IS NOT SENDING HD SET TOP BOX, AND MISGUIDING CUSTOMERS & FOR
IT DISTRIBUTOR HAVE TO SUFFER AND HEAR WORDS.

REQUESTED TO REVERT AT EARLIEST.

RGDS.
VIRAL KHATRI.


((((since above mail was not replied i wrote to nodal officer))))


Dear sir,

I have sent above mail at [protected]@airtel.in

Airtel customer care 12148 is misguiding me. you can go through above
mail and oblige.

At time of payment and all commitment is made for same day installation.
*after payment*
while contacting on 12148 Mrs. Reshama is telling it takes 72hrs for
installation.
Other representative Mr.Nilesh tell it takes 48hrs for installation.
on next call another representative tells you have to contact you
nearest dealer for it. (WHY SHOULD I CONTACT DELEAR IN THIS CASE AS PURCHASE PROCEDURE IS DONE ONLINE VIA NO.12148)
Then also I had contacted dealer and told we are running out of stock of AIRTEL HD
box.

This thing of airtel is really very very hilarious. You are requested to
do needful at your end.

your cooperation in the matter will be highly appreciated.

Many Thanks.
Viral. Khatri.


{{{{On 17/9/2010 FOLLOWING MAIL TO NODAL OFFICER & [protected]@airtel.iN }}}}

Dear sir,

I am not able to talk to Mr.Gopal. Suryavanshi (GUJARAT AIRTEL DTH NODAL OFFICER).
He is always in meeting from last 7 days. As there representative responds.
On website there is a NO.[protected]. This is given as contact no. for Mr.Gopal but he is never at desk
from last week.

So my question, is a nodal officer appointed to server customers problem or to manage supplies of set top box?
as not able to do both....

Instead of him I had talk with Miss. Pinky. And was a worst thing. She
cannot understand problem.

And gives no of Mr.Narayan.([protected])
Mr.Narayan gives no. of Devang.([protected])
Mr.devang gives no. of Kripesh ([protected])
I HAD CALLED TO ALL THIS GYUS. And this thing goes on.

So I doubt that is this the thing for which nodal officer are appointed. (VERY POOR ASSISTANCE)
Its really a very very hilarious thing about airtel irresponsible officers.

Hope nodal officer Mr.gopal. Revert to this mail and gets problem solve.

Many thanks.
Viral. Khatri.





Dear sir,

If there is no HD box with AIRTEL they should not take order.
And there should be system like giving booking numbers.
When booking no. comes then only credit card should be punched for transaction. Why does AIRTEL needs advance payment for delayed services.

You are requested to look into the matter and install HD box at earliest. As I have seen online there are many problems related to late installation.

SOME RESOLUTION SHOULD BE PASSED FOR IT.
Instead of misguiding customers.

As this was my worst experience.
I would not suggest other to buy AIRTEL DTH.

Hope my problem to be solved at earliest.

Rgds.
Viral khatri.


REQUESTED TO REVERT ON MY MAIL