[Resolved] Airtel - DTH — WORST SERVICE

writetojpr

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

I write to express my Highest Level of Dissatisfaction in the way my complaint has been treated with.

Today (25.02.2011 is the 11th day, the issue is not resolved and no signal)

1. I have a HD connection with Cust ID [protected]
2. I received a call sales call for Digital Recorder *** LESSON: BEWARE OF AIRTEL SALES CALLERS
3. I thought about it and decided to go for it.
4. I booked for a digital recorder on 12.02.2011 . The sales person was fast enough to connect me to the IVR for payment collection, and later I found the speed missing in the followup action.
5. I was promised delivery and installation in 24 to 48 Hours, where as they took more than 100 Hours and that too after writing to them.
6. They had deputed a person to install the recorder and who did not care to complete the job and was more inclined to move away . Even the HDMI cable was not delivered.
He took my operational HD connection settop box along with him.
7. He assured that in 2 hours we will receive all channels ( it was at 12 noon on 19th feb).
8. Since I was not receiving the channels, I made number of calls to the call center and to my dismay nothing worked.
9. One call center executive said that by 13:57 hrs on 20th Feb engineer will visit and solve the problem but he did not turn up. I continued calling customer care for support to resolve this issue.
10. Customer care executive Priti Mishra spoke to me on 24th Feb and said that the issue will be resolved. BUT NOTHING HAPPENED
11. I continued with my follow up and after promise after promise, nothing happened.
12. finally today ie 25th feb 2011, I have sent a complaint and marked a copy to TRAI.
13. If any one else is fighting a case similar to mine, please let me know the legal remedies available.
Paulraj
[protected]@gmail.com

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Aug 13, 2020

Complaint marked as Resolved

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Comments

deepakvhegde

from Bengaluru, Karnataka

Airtel DTH — Worst Customer Service - Beware

Hi,
I bought this connection in december last year and on april 27th , I logged a request to move the connection/dish to my new house i.e to de install everything from my old house on April 29th and reconnect to my new one on 30th.

Technician did not turn up on 29th, and on 29th i again called the customer service and logged a complaint. (ref no : 2583881 and 2632397)

Since then I have been calling them. I am now moved to my new house and I had to remove the dish myself. today its 8th May.. No signs of Airtel guys coming in and fixing my connection

All they had been doing is to deduct money from my account daily for the service that I am not using since April 29th.

They also have closed my complaint saying the customer move his dish himself ! and did not bother to check with me before closing.

I have been since then calling them repeatedly and everytime they told me that some one will be in touch. Infact couple of times they did call me to say, some engineer will call to fix up an appointment

I am still waiting with my dish lying in living room area of my house

Worst Customer Service experience I have ever had. I think these guys take the customers for granted.. as in india we do not have proper legislation...so the exploitation

Regards,
Deepak Hegde

praveen.singh

from Mumbai, Maharashtra

Dear Sir,

I have bought the airtel dth on april 2010. I have done many times request ( from 26/08/10 to till date) for relocation of dth from Ber sarai Delhi to Greater Noida but till date my problem has not solved. Airtel providind very worst service.

Praveen Singh
customer id [protected]

writetojpr

from Hyderabad, Telangana

There is no resolution. It is a case of mis-selling. they have reverted back my HD connection and credited the amount to my account. In short, they have retained me for another one year by collecting my amount.
This is not resolution, but reverting back to earlier position. There was no signal for many days and there is no compensation even for that. This speaks volumes about the quality of resolution.