[Resolved] Airtel DTH Service — STB is dead for 3 days and airtel engineer is not willing to fix it, even abusing me when I am calling him up for the status

Suhan Saha

Address:

Bangalore, Karnataka

Hi Sir,

I got Airtel DTH connection free with LG LED tv. And my airtel STB got activated by[protected]. I also paid 440 rs for four months subscription + 50 rs for Eng Add on pack + 82.73 for 6 months Ten Sports addon.

But, my STB all of a sudden stopped working from[protected]. I lodged a complain with id 2442374 on[protected]. And, I was assured that my problem will get resolved by[protected] evening. But, when it was not resolved I again called up customer care only to get a slot on Sunday morning with an assurance that my problem will get resolved by the latest Sunday morning. And I was also told that their backend team will call me up before coming to my premises. But, when nobody called me up I again called up customer care. Then they again raised a new complaint(my old complaint was still open) and gave me a new id : 2453940. And this time I was again assured that my problem will get resolved by Monday morning. But, even when nobody called me up in the morning I rang customer care. But, again they assured that my problem should get resolved by Monday evening. Finally airtel engineer called up from [protected] around 2:45 pm saying that he will come to my place within 30 min. In the meantime somebody from airtel called me up from the no [protected] enquiring me off the status of my complaint. On informing him that my nobody has visited my place he told me that he is checking into this and my problem should get fixed by Monday evening.
But, the airtel engineer never came to my place. I called the no [protected] at 7:30 pm on Monday and the guy on the other side told me that he will come to my place by 8:00. But, he switched off his phone soon after that.

Today morning when I called up the customer care giving her all the details given above she said that their engineer has missed the slot(could not provide me the reason for that) and the next slot available is on Wednesday morning. On enquring what happend to my previous slot for engineer visit she told me that she can't do anything as there is no slot.

My issue is not resolved yet. And the latest complain id given to me is 2460098.

When I called up [protected] today morning he started abusing me in Tamil and Telegu and said that do whatever you can and my problem will not be resolved.

Please help me regarding this. I don't want other to get cheated like me.

My airtel customer id is : [protected]

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Aug 14, 2020

Complaint marked as Resolved

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Comments

Suhan Saha

After calling up several times, finally the same engineer came and fixed it. But, anybody going for Airtel DTH should be mentally prepared for this kind of trouble,

amit kumar agarwal

from Pandua, West Bengal

I also have face the same problem, My ID is [protected] and my Set up box stop functioning from 17th apr 10 ( Sat ) . I gave a call to Customer care 12150 and from there they gave me a no. after that heir executive called me on monday and said my complaint hasbeen forwarded to service centre. and the problem is solved from their side.They have messaged me that your service request no. is resolved. but till wednesday no one has turn up for fixing it. I am calling up the service centre no.26413581 continuously everyday and receiving the same answer that some body will come. This is i feel the worst service provider in the country,

KAMAL MOHAPATRA

from Munnar, Kerala

Hi,
My Airtel STB stopped working from Wednesday(4-Aug-2010). We made 10 calls to customer care and eventually managed to reach a manager (I feel one of the customer case executive acted as a manger). Nothing was sorted out finally on Friday we got a message, your problem is resolved. we kept the stb switched ON for the whole day and still no effect!!
Finally on saturday we made almost 14 calls to customer care .Sometimes the calls were routed to some "managers" (may be they are bloody contract executives acting as managers) and cheating both airtel and its customers. We dialled [protected], [protected], [protected] and not be mentioned the great 12150.
Still our STB is dead .Its the 4th day continuing and tomorrow will be the 5th day and it will be a sunday.My customer no is [protected]. We just hear the time they give us that their engineer will reach our home in an hour, sometimes 30 min, sometimes in 2 hrs . Now I beleive their engineer comes from England /US/France and obviously it will take days
Really pissed off with this dirty customer service .
Regards,
KAMAL KUMAR

jeswantjm

from Bengaluru, Karnataka

God & his saints help you if your Airtel dth conks out - or, as in my case, u move ur installation. My customer no is [protected]. My service request nos: 4435335 "Video Problem"; 4468043 "Installation Related"; 4490016 "Video Problem"; 4502848 "Engineer Related" have been hanging in midair for the last one week. When I called the mobile no mentioned in the SMS, the pelnipotentiary at the other end asks me to call up another pleni... who tells me to call another etc., thereby enlisting me as a virtual backend worker for the great Airtel Globocorp. Consumer complaint graciously notes down grievance & gives deadline by which complaint will be attended to. But when the deadline passes (and nothing happens), the grievance is "closed successfully". In fact I have been forbearing as there is an existing digital cable service available to me with channels that Airtel doesn't have - like Diva, News9 (B'lore), Daystar etc.

Incidentally, for general info, Airtel doesn't follow the regulator's requirement that free to air channels should continue to be available after expiry of subscription. One operator that does comply is Big TV: you continue to receive FTA channels on expiry of your subscription. That's one thing buyers can keep in mind while buying DTH