[Resolved]  Airtel — Excessive billing and irresponsible behaviour

Address:

Karnataka

Pls find my mail extract sent to nodal officer, with no response from them, except for automated mail saying will revert within 24-48 hours.
It is impossible to talk to this NODAL officer. The no given is [protected], which asks for a service request no which is 44869344. and when I dial it is invalid request (they have sent this no)

Dear Ms Meenakshi Bohra,

I am really shocked to know that most of your executives sitting in the call centers have no idea as to how a customer can reach you.I am told you work only between 10-6 and Monday to Friday. I never knew AIRTEL works like a Govt organisation. (I guess only for customer service issue).I am desperately trying to reach you since Friday evening and its Monday evening now.

I would try to brief you about the issue ( I am sure you know):

I have recently migrated from Reliance to Airtel. I had been to one of your sick unit in Bangalore, in 1st Blk, Rajajinagar, where no systems work and only girls with lot of attitude answer you in irritated tone and then suggest I better to go other units where things are in place.

I had to run pillar to post the submit my MNP docs. As if we have nothing else to do. However, we work 24/7.

Now, I was recommended the plan 299 rental where in I will have 1 GB free for first month. Which I clearly understood. But was never told that subsequent months I will be charged a bomb. Now, as you know my bill amount has exceeded 7000/= and after my repeated calls to call center to check the detail, I was informed not to worry my final bill be much lesser.

Now, I am informed that my credited limit is 1300/=and since my usage is so high you have barred my out going connection on a SUNDAY.The million dollar question is when my credit limit is only 1300, why did you let to go till 7000/= you should have disconnected my line then and there only. Since your people keep calling for all unnecessary reason why not for this.

I truly, understand that you are in business and more with profit making motives, however, please understand that this should not happen at the cost of losing a customer.

I really regret my decision of migrating to Airtel.

Now I am given 24 hours everyday to resolve the matter on 121. I tried calling you several times before 6 and after 6 as well. The call gets disconnected before I input entire service request no. But I continue to get messages about increase in my bill amount everyday. I am not using internet at all.

I work in service industry and phone is my biggest asset, if it is disconnected for a day its a big loss to me!!

I hope you would understand my current status and kindly arrange to waive-off excess bill amount. So that I can pay off and continue with my present connection.

Awaiting for response at the earliest!!!!

Its been more than 48 hours and I am staying disconnected.