[Resolved] Airtel — Extra Charge for GPRS Service | |||
Hi, My name is Pratik Gaikwad. And my mobile number is [protected]. I had called Airtel Customer care on Thursday 29th March, 2013 at around 7:30pm to start GPRS service on my mobile. I was told that only unlimited plan of 199/- is available. I told them that one of my friend has recently started a 9 1 GB plan of 98/-. The response I got was all other plans have been shut down by the company. I told the representative that I need GPRS service for 4 days only and asked how will I be charged for that. I was told that I will be charged on daily basis. I have called again Airtel Customer care on Monday 1st April,2013 at around 5:30pm to deactivate my GPRS service. So in total I used GPRS service for only 5 days, yet my bill reflects that I have been charged for a month. Kindly do the needful and help me. Was this information helpful? | |||
Aug 7, 2021 Complaint marked as Resolved | |||
 8 Comments | |||
Comments
AirTel — Charge for GPRS
Sir,Without my demand and knowledge, they start gprs service at my cell [protected].and start charging 600+12% every month.I never checked
my bills.I came to know after 10months. I never used gprs not even for a minute.Earlier, they commited to refund 3000+S.Charge, then 1500+
Now they refund only 500+S.C.
Please look into the matter and hepl me.
I will be highly obliged.
Thanking You
K.D.Arora
AirTel — GPRS service
Hi,I am facing GPRS problems in Airtel.I already given many complaints regarding the GPRS problem, they are simply holding the complaints 5 days after that the are sending the message as your concern has been resolved.But my concern is still same like that.I am staying.This is shame to Airtel and there customer care exc'tiv are not able to give specific reason and answer, they talked very rudely. My cell no. is [protected].
AirTel — Airtel gprs service
Airtel cut money from a/c before it activated gprs service. in my case i was using blackberry 8110 and customer support assistant infromed me that blackberry is good for gprs and i activated. i got a message that automatic configuration is not supported. when i call support they said you have to come to our place to do that. it was 150 km. i asked for refund. one support assistant said there is no way we can refund and we will fix your problem in 2 days as there is a ticket. i called another day and support assistant talked to me rudely about refund and said who told you to use blackberry. so funny statement. i called third day and i got my refund. support assistant was nice person.my point is support assistants are not well skilled and they donot know how to talk to customer. I have very bad impression on airtel and disconnect and use BSNL. there is another issue i triggered that if your support call picked up three times then it wont go through. it will just drop when you enter 9 for customer support.
Namaste Mr. Gaikwad,
This is to inform you that your concern listed on 12 Apr 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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This is to inform you that your concern listed on 12 Apr 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste Mr. Gaikwad,
Further to our discussion dated 12 Apr 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.
We assure you that we are committed to resolving the issue to your satisfaction.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Further to our discussion dated 12 Apr 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.
We assure you that we are committed to resolving the issue to your satisfaction.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste Mr. Gaikwad,
We would like to inform you that your concern listed 12 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
We would like to inform you that your concern listed 12 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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Air tel - GPRS service — GPRS service
sir/ Madam,This is regarding GPRS serivice that airtel has provided to you.
Once we send SMS to 121 as "AGPRS" to 123, we get SMS saying your GPRS service will be activted within 4 hrs. But actually it starts after 1 full day and which is totally fooling to me.
Also when we send SMS to 121 as "DGPRS" to 123, we get SMS saying your GPRS service will be deactivted within 4 hrs. But actually it starts after 1 full day after. so i am not responsible for extra pay but still i have to pay for it.
For this case, i also talked to call center but it will not affect to them. But finally i have to suffer. Also i demanded for a report mentioning, time difference between when i send SMS as AGPRS and whwn i send SMS as DGPRS, they are unable to provide it.
So i want this report and action plan for not avoiding this fool to me.
Dipak