[Resolved]  Airtel — fake billing & rude behavior from executive on follow ups

Address:

Ghaziabad, Uttar Pradesh

Please note my airtel Number : [protected], Account Number : [protected] has been initially activated from month of Dec-12 with monthly package of Rs 99. Now, my monthly package has been changed to Rs.789 for month of May and to Rs.999 for June month. Please note that I have never asked for any such changes and both changed has been done without any prior information or acknowledgement. These changes have been made without my consent. Even after doing several follow up with customer care executives, none of them have been able to solve my problem.I have clearly asked for to generate fresh bill with Rs.99 monthly package several times, which airtel has failed to provide me with till date. i'm just fed up with your service. once airtel called me and said that he will check upon this and resolve my prob that time i thought that you must be take some action on this. but alas no use. after 6-7 one airtel executive called me and said that my monthly rental has been increased in apl 30th. i denied upon that i have never received any call for this, how can i choose for my 999 monthly rental for my 200-300 rs uses.may be it could be mistaken from your side, it could be possible some of the employee type 999 instead of 99 and becomes a big issue. Airtel company can check on this and resolve it very easily. airtel executive lying to me. i said him to send me that record ( may be call record which i have made for requesting plan or msg request no.) on this he said that i have to go to police and make a fir on this, he is not gonna take any action. airtel is issuing me another bill after so many complaints even they are not giving me any complaint no. also. i can never followup for my last complaint because of this. all the time i have to raise a new complaint and funny things is that after listening my complaint they put me for hold and disconnect it after 10 min. once i asked to costumer care to tell me request no.if any request for plan change. but he said there is no data for plan change request. it shows very clearly that i have never request for plan change. what type of service airtel company giving to its consumer. instead of resolving problem they are saying to go with legal action. . I also request you to please accept my disconnection request with this as airtel has given me much of mental agony and harassment which I don't want in my day to day life anymore. I'm totally frustrated with airtel, after so many follow-ups airtel's executive called and fixed the date and time for today (7th oct- 11am) so that my mother can listen the call recording... when my mother reached there nobody entertain her for 20 min. after 30 min manager ajay pal singh told his executive sahil to play the recording. Mr. Ajay went from office after this. my sahil mother waited there for 2 hours more but Mr. sahil said he couldn't play the recording as outlet's speaker is not working... my mother had to come back. my question is what's that mean to call and ask to come if they cant play the recording. why they let waited my mom for 2 hour if speakers was not working, they could clearly said it before that you can go back to home. nobody is ready to talk pleasantly they are behaving so rude. now airtel is giving as mental and physical pressure.