[Resolved]  Airtel — Fake bills by Airtel

Address:

Delhi

Dear Sir/Madam,

I was using a post paid number [protected] of Airtel and was also receiving the billing details by Airtel however the details sent every month was only 9 - 10 % of the total bill.

After using the number for few months I realized that the total bill was much more then my actual usage, I then contacted the customer care department and requested for the itemized bill(detailed) however I didn't got any response.

I spoke to several customer care executives and every agent told me different details, some told me that there were roaming charged when I asked for details as when then they said this was a mistake by an agent and you were not on roaming, other agent told me that your bill was 1200 however the bill I received was for 800 (approx). Due to all these fake details I decided to stop the payment of all outstanding bills until I received the full details.

In between I was continuously chasing for the detailed bill so that I can make payment however got no response from Airtel. After chasing the bill for few months I received the itemized bill and found overcharges in it as interned usage for 290 and late payment for 75 (although I was requesting the bill so that I can pay the amount). I then asked for which type of internet usage this was then the told me that it was wrongly charged and they reversed the amount.

After this I requested for the billing details of every month so that I can check how much I wrongly paid to Airtel however the company now disagree to send the itemized bills and disconnected my number due to which I suffered lot of inconvenience and lost my contacts.

I was also using another post paid number with Airtel [protected] and found the same problem in it and also company treated me in same manner( as they did with number ([protected]).

And now again when I asked for a hard copy of detailed bills, they threatened me with the name of recovery and sent notice.

Now I strongly believe that Airtel has charged me a lot more then my usage and most part of the bill is fake that is why they always disagree to sent detailed bill.

I need correct bill with details for outstanding balance with reversal of all the fake charges for all months that have been charged on my account till yet and also I need detailed bills with all charges for all the months of my usage of both the numbers [protected] & [protected].

I want compensation for the inconvenience that I have suffered due to all these unlawful activities by Airtel.


Thanks and Regards,
Gurpreet Singh Maken