Airtel Complaints & Reviews

It is intimated that I have procured a Airtel Prepaid Sim with MSISDN No.: [protected] and SIM No.:[protected] and IMSI No.: [protected] from Peyling, West Sikkim, Sikkim on 05.03.2012. At the time of purchasing sim I have submitted copy of my Passport, PAN Number and later I have submitted my employee certificate too (which are also attached here). But even after one month my outgoing call is still barred. I don't understand that what you need now from my side to activate my number's outgoing call. Although I have recharged my number with Rs. 250 and Rs. 36 for STD Calls and Rs. 98 for Internet access.

I want to register a complaint against airtel digital tv. I have prepaid connection enrolled a package of 320/325 rs per month .I am regularly recharging my airtel account every month before balance gets zero. Problem is - Every month I am getting message on screen that my balance is low. This messages starts coming on screen when my balance is more than 70-80 rs (validity is more than a week). message displays in center of the screen and occupies half of the screen of my TV. This is really frustrating when you are watching programs , especially live events. I am giving my account details below and want to request to airtel people to make a practice to show message once balance is nil Or below daily burn rate(validity is 1-2 days) . overall stop customer to remind to recharge account week in advance. I told this to customer care lots of time but these guys we all know.

Acc ID : [protected]
Name : Nilesh Patel


Area Manager : Sandip
Contact : [protected]

Nodal Officer : Gopal Suryavansi
Contact :[protected]

Incase I need any other steps to express my frustration , Suggestions are welcome.

Dear Sir,
With due respect and humble submission I Pankaj Bisht (Sub-Inspector(Min) 103 BN BSF presently deployed complaints against Airtel Company for your kind consideration and legal action please. at Indo-Bangladeh Border and serving for nation in extreme hard area of Tripura would like to bring following
I installed a internet connection from Airtel Co. along with landline connection during the month of Dec 2010 vide cash receipt No.114203 dated 02.2.2011 , rep of the Company intimated us about the various attractive schemes , accordingly I have purchased one scheme of Rs.650/- per month along with land line connection for education purpose of my school going children but after 02 months on enquiry it was apprised by the Co.rep that all attractive schemes have been finished and the rates of normal schemes have been increased from Rs.500/- to Rs.700/- with in 02 months. Which clearly shows that fraud and false schemes are being projected by the Co. in initial stage to attract and making customers and after that customer compel to continue the service on higher rates? I am also a victim of these schemes and compel to continue the service for education purpose of my children and regularly paid the amount of monthly bill. During the month of Oct 2011 suddenly net connection was disconnected. In this regard I have made so many complaints to Airtel customer care service upto 03 months, but no any action was taken. After facing 03 months harassment I immediately stopped the payment of landline telephone bill as company was not paying attention on my problem.
Now Airtel customer care service threatening to my family on phone to pay the landline bill. One threatening call received at 1126 hrs on 27.3.2012 from telephone No.[protected] on my mobile No.[protected] from Airtel customer care service namely Amit Kumar. Amit Kumar is a very fraud and corrupted person and his by name complaint has also been submitted by a customer in consumer forum web site.
Keeping in view of above it is requested that strict action may be taken against the defaulter who are using threatening language with customer and serving in Airtel customer care service and also against the Company for providing fraud and fake scheme and harassing to customer and a heavy penalty may be imposed on the Co. to avoid corruption.
A suitable compensation may also be provided to me for facing harassment by me and my family and heavy loss of study of my children due to very poor /bad management of Airtel Co.
.Your Kind co-operation in this regard will be highly appreciated and I shall be very greateful to you for this act of kindness.
Thanking You,
Yours faithfully
PANKAJ BISHT
Dated : 10 March 2012. SUB-INSPECTOR (MIN)
103 BN BSF

It's been 13 days and my complaint for iptv not transfering/working has not been resolved.

I have been following up for last 4 days and everytime the CUSTOMERCARE EXECUTIVE reading same script written to them that it cannot be transferred due to choak in the DP box. But the truth is that the executives doesnt bothered to come & see the situation as the new building where i have to get the IPTv transferred in behind my old and existing apartment. I dont know how the choak is applicable if i am switching the connection in my end with the other end terminating to the DP box.
Again if choak is there who will come and solve this problem, Reliance, BSNL or Myself has to do it with my own effort. As a service offered by Airtel its Airtel responsibility to give service to the customer who bought the product and paid money to Airtel but no one is bothered in respective department nor any management is taking care of the service request which has been raised 13 days before.What a pathetic service !!!!

Thank god that billing is happening regularly even without transferring and working.

Do you want me to wait for years and years to get the choak in the DP box reduce ? Do you think that there is no other service (Broadband & Dish) available for the people in the country ? I am using the Airtel mobile connection for the past 2 years. Now i have to re-think about it and i have to take a decision against Airtel so that i wont get in to these trouble later.This non performance and behavior has made us suffer a lot and caused a lot of mental agony and tension.


Fixed Line No - [protected]
Service Request[protected]/04/2012)

Hello Everybody,
My self Bijay Kumar Das. My airtel number is [protected]. I am going to tell you about a greatest begger company Airtel..
Last week mene 11 ka recharge mar k sms pack active kiya, is hafte airtel walon ne apne aap usko renewal kar diye.. wohan tak thick tha..Problem start usk bad...Renewal k bad sms aaya.. Par pack activate na hua.. customer care ko phone karnese 15 min, fir 6hr, fir 1day tak time extend kiye.. avi 3day ho chuka he par paisa katne k wabjud pack acttivate na hua he..Avi phone v na lag raha he.. Hum to Airtel jaise bhik mange to nehin na jo bhik mang mang k crorepati huye ho.. mehnat ka paisa he.. ek to paisa kat te ho aur complain v karne na dete.. apne aap ko best service provider kehte hain.. 2din se phone laga laga k halat kharab.. aapne aur kuch kam nehin he na kya.. jao bhik me de diya Airtel walon tumhe 11/

HI ,
I am Rakesh Kumar M , My Airtel Number is [protected]. i wanted to move
out of Airtel last month and wanted use the MNP feature . when i sent the
message to 1900 and got the Unique number for porting, i got a call from Airtel
number portability department and then asked me to stay back with airtel , the
Team Leader KIRAN spoke to me on the call and Promised me a Wavier of 50 % of
total bill for next 3 months from January , but its still not activated ,
recently 2 days back when i tried to port the number again i got a call from
Airtel number portability department and then asked me to stay back with airtel
, when i told that i had spoke to Kiran the Team Leader last the Agent passed
on the Phone to Kiran and promised to check the Call records and call me back
in 30 mins , its been 4 days as of today i have not Received the call .
i have 2 airtel number [protected] , [protected]. kiran in January had
promised a Rental wavier for 3 months for [protected]

Recently, after speaking with Appellate authorities and and the nodal office and Relationship managers they just denied for giving any wavier and blocked my outgoing calls and forced me to make the Payments immediately . AIRTEL REALLY CHEATS PEOPLE

you can reach me on[protected]

Hello Sir

I m Ankit Chaudhari ,i m from Mumbai and My my mobile no. is [protected] -Airtel (registration expired)
i got a call from customer service regarding post paid connection ,
then i said "yes " for converting my prepaid connection to postpaid connection ,they charged me 300 Rs as a security money ,and also give a post sim card ,
and he told me that your prepaid sim registration will expire ,
after 10 to 15 minute,your New postpaid sim will be activate ,
but till now (passed 4-5 hours) ,it is not activate ,
Please activate my sim ,i have no other Sim card to connect to u and also to others ,i am facing lots of problem cause of it,
i am a marketing field person ,
tomorrow i have very important meeting with my client .
as soon as possible ,please reactivate my sim card with my old number(+91-[protected])
thank you

I would like to file a complaint against Bharti Airtel Ltd. for
'financial harassment and mental torture' for the following matter.
I filed a telephonic request to Airtel on 121 for cancellation of
Airtel DSL Connection No.[protected] on June 12.01.2012, & your
executive happened to say that i have to pay the outstanding upto date
of 12.01.2012 , which i have done paying the amount by cheque on 12.01
2012 for RS 1619=00 at R.T.nagar Airtel outlet Instead of
disconnecting the phone, they called me exactly 10 times on
mobile no. [protected] while making various new offer rather than terminating
the connection. I confirmed it 10 times that I would like to discontinue
with this landline no. 41275739, yet they have calling me for the
Bill with complete
charges monthly charges. I wrote an email and they did not respond to
my email & also i have been to the different outlet for the same .
even today i have received a call from[protected] at 4 pm by name
Radha who happens to say that they will send me a legal notice , i
would like to inform that i should have send u legal notice to harass
a customer , where in related to my bill issue i have visited to your
outlet number of time & each time i get a assurance that they will
sought out this issue with there higher up & get back to me . i would
once again request you please kindly look in to this matter & revert
back . thanking you in the meantime

Hi,

I have your broadband user(with Number [protected]) for more than 3 years but i have facing issues with u every time but i was quit happy with your service but now a days you are making your service worst.

i not facing issues with broadband for 2 weeks my broadband disconnecting again and again and now this problem increased so much.

When i contact to your customer care they misbehave with me and denied to give service is this you service.

If my problem not retify on priority i have no option to closed your connection and switch to other broadband provider.


Regards,

Tarun Dey
[protected]

dear respected sir .. i have purchased one airtel postpaid mobile connection (sim). i have paid 1000rs advance rental for one year. in starting i have paid all bills . after that in my mobile there is a problem arrived of call drop in bulandshahr there airtel had solved my problem. after that same problem faced by me in meerut .for that i had complaint many times but airtel not succeed in solving my problem. if i had to talk for some minutes than i had to call again n again. i have faced by this many problems and in my business i had lose by this problem . by being frustrated i changed my number without paying my bill. now the one employee of airtel is giving me threat. and he is saying he will see me and abusing wid me. today he came to my office without giving me any legal notice .and created a scene in a bad way.this incident have make my office atmosphere very out of the work . he had gave me mentally harassement. i am not in a condition to pay full amount of bill. so that i request to you to take right action. my airtel bill no. [protected] relationship no.[protected]
thank you
yours
date ajeet singh
mo no.[protected]
12/04/2012

When I took the connection I had taken North Mega Pack,. But last year you people has introduced new mega pack and switch my package to it.
Today I just browse the channels in my package, I saw that I am not getting many channels which are listed in my package.
Like itv,comedy central, SADA channel, zee classic, Sony channel8, Fox Action Movies, ETC, Sony Mix and many more.

Above mention channels cost Rs94, as specified on airtel website.

Last time also I raise the same issue. I think airtel people are cheating customer in many areas.
If everything is controlled from airtel server so why the channels in the package are not updated.
This is not the customer responsibility every time browse airtel website and check the list of channels.

I want you to forward this feedback to higher authorities so that they will get to know how customer is getting cheated by airtel.

I SONALI TALWAR RESIDENT OF A-50,DAYANAND COLONY,LAJPAT NAGAR-IV APPLIED FOR A NEW CONNECTION FOR IP-TV ON 20 MARCH 2012 FOR WHICH THE REQUEST NO IS[protected].I PAID THE REQUIRED AMOUNT IN FORM OF CHEQUE AFTER THE COMPLETION OF ALL THE FORMALITIES.LATER ON I CANCELLED MY REQUEST DUE TO SOME REASONS.AS UR COMPANY'S PROCEDURE THE PAID AMOUNT SHOULD BE REFUNDED WITHIN 21 DAYS BUT I HAVEN'T RECEIVED IT YET.THEREFORE I REQUEST YOU TO REFUND THE AMOUNT AS SOON AS POSSIBLE.

Hello,

I have logged a complaint no. 17510596 with the call centre on 3/04/2012 morning regarding STB issues and issues with remote control. I explained that the STB was not receiving signals and some keys of the remote control were not functioning. I was told that the engineer would visit before 10.30 am next morning to resolve the issue. Till this date no one has turned up to resolve my complaint.
I called on the 4th of April morning and was told that the complaint was open and the engineer might come over till evening. I was given a number [protected] to followup with engineer. Despite numerous tries no one answers the number of the engineer. On calling back in the evening on 4th , the executive asked me to speak to his supervisor and put me on hold for about 15 mins. Thereafter the call disconnected without anyone coming online.
I called on the 5th, I was once again asked to speak to the supervisor by the executive and once again after a very long hold, I found myself to be on queue with the next executive again.
Obviously instead of being transferred to a supervisor, I was put on queue again. Was this done at the instance of the floor supervisor, I wonder?
On calling back again, after taking my id no, i was put on hold and the call disconnected again. All this time I have been trying to get through to the engineers number without any answer.
On 6th april, I called and as expected the executive who politely took all my details asked me to speak to his supervisor . put me on hold for 20 mins and finally I found my self to be on queue with another executive named Patibha Kumari. I explained to her that I was supposed to be connected to a supervisor but she said that I had called in to you, which means that I was back in queue. On my being adamant Pratibha organized a call back for me by a senior executive named JayKishore.
When I asked why a supervisor had not called me back, he said that he was in-charge of call outs to client and that he would speak to the engineer and call me back to find out why my complaint was not resolved.
I asked him to give me the name of the Quality Manager as I wanted to highlight the fact about how I was kept on hold for so long and then transferred back to queue and how no supervisor was willing to take responsibility to resolve customer complaints. He refused to give me the name or point me in the right direction.
I recevied two calls the next day on 7th april in response to my email to [protected]@in.airtel.com to find out if the issue was resolved and was told that it will be resolved the same day but no one came.

What I fail to understand is
1.why after the appointed time frame for customer resolution why no one has been appointed to check on complaints still open, follow up and resolve the same so that the customers don't have to call back all the time. Is that too much to ask from the company which makes tall claims about quality service.
2. why no supervisor from your call centre take my call despite being proactively asked to do so by your agents? why was bumped of calls after long waits? is their no quality monitoring? why has the quality manager no responded to my email?
3. Why was resolution provided after 7 days of complaining on the 10th of april? The visiting engineer Solomon said that he had received the complaint just the previous day. Why do I get charged for Nigerien visits and for hardware replacements. How is your service different from MTNL phone who service me free to ensure that the service is working fine so that I can use it for the money I pay you every month? My local cablewala is a lot more efficient and also does not charge for visits.
If you check the records then you will find that this is not the first time that I have suffered due to the inept and inefficient service provided by you.

I intend starting a online group in Yahoo, Google, facebook and Twitter named "Airtel DTH- BEWARE". I can immediately add at least 500 members in these groups.

A most disgusted customer,
William R Pinto
[protected]@gmail.com
[protected]

Today I got massage from the number AD-54321 regarding deduction of rs.60 for some service games club. This was very surprising to see because i never requested for such service.

Please solve the issue and refund the deducted money as soon as possible
Thank you !

airtel prepaid mobile number - [protected]
date - 11/04/2012
time - 02:26 PM

I have made two payments to airtel on nov2011 2000+2000 when my total due was 4500 rs.
By December 12 my broadband and land line got barred saying non payment i checked the bill and found that it is printed as,
23 nov Payment received by card 2000
23 nov payment received by cash 2000
2nd dec payment reversal cash 2000 ( i foundmit funny in two ways since it is impossible to reverse a cash payment after 2 weeks and i haven't made any cash payments)
Because of the reversal i checked the bank statements and i haven't received any reversal.
So i called the customer care and explained all of it for about 15 mins and they activated Internet connection it got barred again after teo days i called the customer care activates barres... It happened many times. And airtel has charged me rent for dec and jan though my land-line was barred and broadband was randomly working. As of today my total due is around 7k ( which is still missing my 2000 rs payment.
As a customer all i could do was sent the receipt copies and bank statements as per Airtel requested and airtel never even bothered to call me back to resolve this issue till march 2012 and Airtel issued me a legal notice too for non payment on march 2012.
Now i get call backs from airtel regularly with the reply "your payment is showing as cash laument revereed" and after explaining everything they want me to resent all the receipts again.
I tried emailing them, which was also useless since i always get reply saying will get back to i. 6 days or some stupid reply like" we haven't received your online payment you sould pay from airtel.in website"
I need justice

SIR,
TODAY I HAVE LOST MY MOBILE WITH SIM. MY MOBILE NUMBER IS [protected]. I MADE A COMPLAINT ABOUT THAT TO CUSTOMER CARE PERSON AND REQUESTED HIM TO LOCK THE SIMCARD. HE ADVICED ME TO GET A DUPLICATE SIMCARD FOR THE SAME NUMBER. I PURCHASED A NEW DUPLICATE SIMCARD IMMEDIATELY. HE TOLD ME THAT THEY WOULD ACTIVATE THE SIM WITHIN TWO HRS. BUT STILL THE SIM IS NOT ACTIVATED. I WANT TO CONFORM WHETHER THE OLD SIM IS LOCKED OR NOT. I MADE CALLS SEVERAL TIMES.BUT NO RESPONSE FROM CUSTOMERCARE. PLEASE REPLY ME AS EARLY AS POSSIBLE ABOUT THE ABOVE MENTIONED PROBLEM AND ALSO WHEN WILL U ACTIVATE THE NEW SIMCARD?
THANK U

haresh kumar
dheer nagar maruti state road
agra

I am using Airtel prepaid connection ([protected]) since last two years.In comparison with the current Friends plan; I had to pay much more for Calls, SMS, GPRS. I raised a request to change my plan into Friends plans internally, which was rejected from Airtel saying theat such conversion facilities were not available.

So I raised a Portability Request to switch to otheer network provider. In response to theat, I received a call from Airtel to offer me a plan withe reduced rates as below.
Call rates: 1 paise per 6 seconds to any mobile.
GPRS: 500MB free per monthe
SMS: 1000 sms free per monthe

I accepted that plan, I was told theat thee renewed plan would be activated withein 3 days.

I waited for more than weeks time, however the plan was not activated. So I called help desk, who raised a ticket CMBNR[protected] and said theat I would receive a confirmation on activation of thee plan on 28the March 2012. However I did not receive any confirmation call or sms.

Later I raised several tickets to know thee status of MNP for my number. I received thee responses from Airtel theat thee MNP facility is not applicable for my number.

I need the offered plan to be activated to my number from Airtel. If Airtel can not provide that plan, I need them to initiate thee MNP request so that I can go for some otheer service provider.

Hi,

I had bought a sony erricson xperia handset in December and asked airtel to enable 149 (2GB) plan on it. After sometime I had noticed that 3G was enable on my device. I had immediately called customer service and asked them to put me back 2GB. But customer care officer said that there is a 3 months free(500MB) 3G offer on my device, so asked me to continue with it. Even after that I had asked her to disable 3G service as I wasn't sure when it would get over. But customer care officer somehow convinced and said that I will be put back on to 2GB, 2G(149 Rs) plan after free plan over.

When I saw my this month mobile bill I was shocked to see that I had got bill of 5300+ Rs and out of which 4840+ Rs for 3G internet usage(450MB), which I had never asked them to enable it.

My earlier usage limit was just 1800 Rs, so ideally I would have got some intimation mail/sms after my usage limit. But now I can see that it has been increased to 6200 Rs without my consent. How can they decide on my limit and increase it without my consent? At the end I am going to pay the bill not airtel executives....

I had called airtel customer care on 7th April 2012 regarding this issue and customer care executive told me that some person from airtel will call me within 11th April 2012, 10 am and talk to me regarding the issue. Nobody had called till 11 o'clock today. So I had called myself to check the status. Customer care executive told me that someone will call me by end of day and discuss about the issue but I got sms saying that my complaint is closed immediately after I had ended call with customer care executive...

When I had again called customer care executive to check same, she had started giving all non-sense reasons and disconnected my call..

My Mobile No : [protected]
Complaint reference no: F[protected], 43005442

I have been using airtel since last 5+ years and I am feeling that these people have badly cheated me and their customer care executives had given wrong information about free offer and plan...

So I kindly request you to help in this regards....

Thanks,
Motilal Jadhav

I have Airtel DTH connection - Customer ID : [protected].
Location : Mumbai, PIN code - 400068.

I had been given offer from Airtel on 27th March somebody Miss.Shweta - [protected] had called up saying that if i will recharge to 2411 Rs/- then 1 year HD subscription will be given with HD set top box free.

On this request Mr. Sunil from Airtel come with old HD set top box of someone else's ID. I refuse to take this old set top box since it was without HDMI cable and remote control but he said they will provide new one after 2 days.

He took away my old SD set top box ( [protected]). Again Miss shweta called up and told not to re-charge the somebody else's old HD set top box which they have provided in replace of my SD box.

Since then no body turned up from AIrtel and the number which Miss shweta provided [protected] is coming switched off.

Mr. Sunil has provided me CPE recovery receipt with stamp of " Sai Enterprises" company and singed it by him and he told me that he is coming from kandivali.

Nobody turned up after that. I waited almost 1 week. After that i have opted 1999/- Rs upgradation offer through credit card via phone IVR system ( ref. no[protected].

After 4 days of this 1999/- payment, new Airtel engg ( [protected]) came with new box packed HD set top box but he refuse to upgrade and refuse to provide me the new HD set top box since my old SD set top box is not available.
I this this is really frustrating for me since at one time Airtel engg. took away my original SD set top box and on othe time new Airtel engg. asking for my old set top box.

I am completely frustrated with this. I have logged complaint many times on this but evry time iam getting false revert by SMS saying your complaint is resolved.

Complaint number 1:17592429
Complaint number 2:17665998
Complaint number 3:17714926

Issue is still not resolved. Kindly help.

On 27th March, I have requested for PORT option. After that, I received a call from Airtel office. They promised me, that they will change my present call rates plan.

On 29th March, I have received a following message from Airtel. """ Your rate plan has been changed. Enjoy special call rates local airtel calls at 10p/min, other local at 30p/min, STD at 50p/min."""

But, the plan has not been changed. After few days, when I contacted them, they said, before 9th April, the plan will be changed.

But, it didn't happen, When i called on 10th April, they asked me 24 hours time. But even now, the plan has not been changed.