| Address: Bangalore, Karnataka |
Hi,
I was using Airtel broad band connection in my old address from long time and request for connection shifting to my new address on 7th feb 2012, and they disconnected my connection from my old address on same day but never provided connection to my new address.
And when ever I called customer care, they said they will shift in some time, as some technical issue is their and they will revert back feb month charges in my next bill.
In march they said its not possible to provide connection to your new premises so I request them to disconnect it. but they send me bill for feb month and said without paying this bill we can close your account and Now I am getting call from recovery department.
I have raised this issue to Nodel(nodal.[protected]@airtel.in) as well apellate(appellate.[protected]@airtel.in) office also, but no reply at all, and feels like cheated and helpless.
Please help me on this issue.
My Airtel account details
Account no: 15672040
Phone Number: [protected]
Thanks & Regards
Setu Agrawal
[protected]
Aug 13, 2020
Complaint marked as Resolved 
My name is YK Khoday ([protected]) and I am using Airtel mobile connection.
On May 21st, I sent a porting out message to move out of Airtel to Vodafone. On the same day I received 3-4 calls from Airtel to convince me not to move out. As I had made the decision I told them clearly that I want to move out.
After one week on May 28th, I received a message from Vodafone stating my porting out request was cancelled due to outstanding payment with Airtel.
I called customer care to know about how much outstanding amount I have... so that, I can make the payment immediately and move out but i didnt get proper response (how much i need to pay) then I told them to put me to their supervisors I was told that, he is busy and you will get a call back. (never got call back - this happened twice- false promises to the customer).
I wrote 2 email (written on June 5th & 11th - attached) to '[protected]@in.airtel.com' and no reponse (Their automate mail states with in 24 hours I will get the reply back which never happened - again false promise). On June 6th when I called customer care again they told me that you have to wait till your billing cycle date (which is 20th) to get to know how much you need to pay and then you can move out orelse I have to pay the unbilled amount of 6000 odd or I have to visit nearest airtel outlet to know the exact amount to pay. When I visited Banshankari Airtel office she told me that they dont have any facility to calculate on a pro rata basis and I have to wait till your billing cycle (customer care fooled me again by saying she will tell me the exact amount and waste my time to go to Banashankari). Now it is close to month but still I am not able to port out moreover i have given security deposit of Rs. 300 while taking the connection. I am Scared now after this billing cycle date on 20th I will receive the bill after few (5-6)days. I dont want to wait again for next month 20th to pay amount for this 5-6 days. Please requesting you to remove me from this mess.
My concerns
1. When a new customer walks in, they immediately give the connection and they calculate the bill on a pro rate basis why similar kind of methodology is not followed when the customer moves out?
2. They called me several times to retain me by giving offers why they are not telling this is the outstanding amount you have to pay to make the port out (not even a single call received for the same)
3. Everytime when call the customer care service they will give you diffrent answers (1 will say you get the exact amount how much you need to pay one says you dont get the details unless your bill is generated.
Thanks
YK Khoday
[protected]