Airtel Customer Care

Dear Sir

I am a prepaid customer of Airtel.
My mobile no is [protected].
From last 10 days, daily Re 1/- is deducting from my balance for Mobile Bazaar Alert service without my permission for activation.
I got a message from 5432105 on 15th Oct'10 that i[censored] want to stop this service, plz dial *321*669#. I hve dialled this no. but still my amount is deducting on daily basis.
Kindly do the needful. Waiting for your response.

Thanks and regards
Sulakshana

I have an Airtel pre-paid connection for more than 2 years now. Now suddenly I am getting message, when I am trying to make an outgoing call, to resubmit my documents for verification again, other wise my connection will be disabled. Infact, in a day arbitrarily the outgoing connection is disabled, I guess as a warning. The message does not state what all documents to be re-submitted. Infact, my father who has also has an Airtel pre-paid connection is experiencing the same issue.

It should be noted that the pre-paid connection were issued to only after submitting all the requisite documents. Why is the company then asking for the same documents again?

As consumers we are left with no choice but to give-in and re-submit the documents, how many ever times the Service Provider demands. But is it not the responsibility of the Service Provider to ensure that the documents submitted to them to be verified within a reasonable amount of time. Today, it is more than 2 years, and the call for vertification comes now, says a lot about how the company customer information processing department operates. Further randomly disabling outgoing calls is an arm-twisting practice on Airtel's part.

I feel they are harassing the customer for their inefficacy. This is not expected of a company like Airtel, who spends so much on their brand image, surely needs to look at their process loopholes.

Dear sir,
Airtel DTH was installed at my place(B-15 Kehkashan Complex Phase 2 Koh-E-Fiza Bhopal) by M/S Laxmi DTH World ,21 c Ratangiri Raisen Road, Bhopal wide invoice no. 1110 dated 22 July 2010.It has taken me a weeks time to obtain my ID no. from the dealer by making innumerable telephone calls.(ID no:-[protected])

It is regretted to write that inspite of following repeated requests made to the Airtel Call Centre,signals have not been restored yet:-
Sno. Date Request no.(given by call centre)
1. 11.9.10 3818980
2. 15.9.10 not given
3. 28.9.10 3789496
4. 2.10.10 4032900
5. 17.10.10 4161565

(Note:-Many more complaints have been made for which record is not held)


Not only this no one has ever boytherd to inspect the installation or contact telephonically.

Request please arrange to expedite proper functioning of my DTH connection.

Thanking You.
Major Lok Nath Jaggi
Phone:-[protected],[protected]
Email:-c/o [protected]@gmail.com

I applied for a airtel sim card and this number([protected]) was assinged to me but when i got the sim the number was diffrent.I started using the number([protected]) which sim was given to me and the previous number was alloted to another person , but bill is still coming to my addres under my name and the number is still being used by other person till date.

I tried calling airtel customer care several times but after listning to problem they dissconnect my phone.They are not resolving this issue for the past two months.

Details of the number are as below
Airtel Number : [protected]
Relation Ship no : [protected]
Bill no :[protected]
Bill date : 6- Oct -2010
Bill period : 5 -Sept -2010 to 4-Oct-2010
Amt due : 1165.64

Dear Sir/ Madam,
I am using Airtel Prepaid Service ([protected]) since past few years and I have submitted my documents long back. On 15 October when I was making an outgoing call, I received an IVR message that my Outgoing Calls have been barred due to incomplete papers. I was astonished to hear that, IVR was transferring my call to Customer Care Executive but it was all in vain. After many tries, I got a chance to speak to Customer Service Executive, I said that my OC has been barred she said I didnt submit the proper document. I said that I have been using Airtel for more that 7 years and the phone was registered under my name. She asked my name, I said its Rizwan Shaikh she replied that the phone number is under some Prakash Sawant. It was really very shocking for me to hear that. This was not the first I spoke with Customer Service, when ever I used to speak with them, they used to acknowledge my registered name and my number. I bet they should have the record in eCRM. I said that I was working for Airtel Postpaid (M&G circle) I asked her how come its showing different name, she replied you should know how it works. I really didn't get that point. She asked me to visit Airtel Outlet and submit the documents. My question is how come the SIM which was registered under my name was switched under somebody else name, how can Airtel be so negligent, and why should I re-submit the documents when I was having an uninterrupted service for years. I really need this to be rectified and seek your help in order to scrutinize this matter. There's something fishy!!!
Your help will be really highly appreciated.
Regards,
Rizwan Shaikh

on 3 rd of oct i wrote this given below e mail and many other reminder e mails to all airtel e mail ids like nodal officer, appletel, [protected]@airtelindia.com etc but till now they have not given any suitable reply and airtel has charged rs 1377/- within two days from my prepaid mobile no [protected] stating that i have used the gprs services where as i have never used any gprs services. i request all airtel users to keep trak of their prepaid mobile balance as that can get washed away one fine morning and you will be kept running behind airtel company. as they have not at all considered to my request yet.the e mail which i have sent to airtel is :

dear sir,
my prepaid mobile no is [protected] ( chennai ). on 1st oct 3 pm i
recharged
my mobile with rs 777/- ( full talktime of rs 777/- ) and i received the
message that the recharge is sucessful.
on 1st oct and 2nd oct i hardle used my mobile for 10-12 calls. but when
on
3rd oct i dialled my mobile on 3rd oct i was just shocked to listen that my
account does not have any balance. on 3rd oct my balance became zero.
kindly check how my balance got zero. we never hoped such a big act of
cheat by such a reputated company AIRTEL. i do hope you will consider this
issue on priority and give reply. if my usage was for rs 777/- from 1st oct to
3rd oct pls give complete breakup with calling list of numbers. in other case
i
will sure pass on this issue to our legal advisor for our right.
pls reverse my balance of rs 777/- less the amount of calls made
imediately
and instantly.

thanks
vinay khemka
[protected]

the reply i received from airtel was :
Dear Customer,

Thank you for writing to Airtel.

We regret for the delay in replying your mail.

With reference to your email dated 04/10/2010 regarding balance depletion and
requested the call details for your Airtel mobile number [protected].

We would like to inform you that basis of your complaint we have investigated
the possibility of the same. As per our records we have found that you have
been charge for the calls which has made your number to other number from
01/10/2010 to 04/10/2010 for the same you can avail details for above call
dates.

Kacha Samir Shashikant
G.S.R.T.C., Central office
Ahemedabad
Dt. - 08.10.2010
To
Nodal Officer
Bharti Airtel Ltd.
Aravli croscent,1,
Nelson Manclela road,
Vasant kundj, Phase-II,
New Delhi-70, India

Sub - Compline about mobile bill
Reff - My email letter Dt.22.04.2010

With reference to above my Email letter Dt.22.04.10 I send 4(four) complain among only 1(one) complain no.4 solved by company. Complain no. 1 to 3 is not solved yet to-day. I request once again to take necessary action as following matter:-

Detail of Mobile Card:
(1) [protected] - 39 Rs. Montly rent
(2) [protected] - 0 Rently schme

My Job has transferred from G.S.R.T.C. Divisional office Rajkot to Central Office, Vahavyavhar , G.S.R.T.C. Ahemedabad, Traffic Department since Dt. 03.07.2009.

Pending – Complaine :-

(1) My above both mobile card bills not received personally last 1-year, so I could not know about what is the bill amount acutely by your company.
(2) As above mention no.1 G.S.R.T.C. has not cut off regular bill amount from my salary
(3) As above mention no. 1 to 2 matter fortunately both card bills not received, my bill amount will be biggest in future. I am not able to effort this biggest amount as a responsible for your company for not provide regular actual bill me and my organization G.S.R.T.C. It is your duty to regular bill each & every customers.
(4) My above both mobile card bill much amount than actual used by me.

New – Complaine :-

(1) I request you Please send me as per below Performa, Jan-09 to Sep-10 My above both mobile Number Actual bill and bill amount received from my salary.
No. Month Airtel Acutal Bill Amount Bill Amount Receive form My Salay Account
1 Jan-09
2 ….
…
Sep-10

With above matter I request to take immediately proper action within 3-day and reply my email address until Otherwise I have to put above matter in to consumer form.

Yours faithfully

Samir s kacha
G.S.R.T.C. Centeral office,
Ahemedabad

COPY :- Genear managar, Consumer form, Pl. real above complaint , I wrote many time,but company has not provide me satisfied answer which I mension in application. so I please take necessary action for getting satisfied awnsar / action or company provied me feedbak

We moved to chennai and took airtel digital tv connection. Since then our Tv shows a peculiar problem. The screen goes black after after 2 minutes, audio is there but the screen is black for next few seconds. After 15 minutes it shows security problem and then we have to restart the set top box and the same loop continues. We lodged the complaint and technicians from airtel came and said there is no problem with set top box. So eventually we changed the lcd itself and the problem is still there. Its been 6 months like this and we rarely watch television even though we have spent nearly 1 lac on it.

customer care helpline whose executives actually need help....

since 2 days i was trying airtel digital customer care for providing me the nearest dealers address....but i think the executives are for out of the world who dont know how to get a near by dealer from my mailing address...although they have my full postal address in their system,they are unable to provide me the dealer near to my are.....


am sorry to say....but i didnt xpect this type of service from airtel....

i just wanna know what action can be taken so that these ppl will take their customers seriously....

if it doesnot go well... god bless airtel

Hi,

I recharged for rs.333. Ezrecharge charged me 358 for my recharge. The amount was charged to my credit card. But My transaction was not successful. As a result my mobile was not recharged for the amount. Please assist.

transaction ID:[protected]
Mobile Number: [protected]

email id: [protected]@yahoo.com

Dear Sir/Madam,

I have booked the Airtel Dish TV in the begining of Oct 2010 and had istalled the same on 9th of oct 2010. They have claimed an amount of rs 120 towerds extra cable of 10 metere. As per the actual length of cable, it comes around 18 metre. My question is how much the cable should be given to the customer free of cost.

while booking of the dish TV, the airtel guy confirmed that the installation will be done free of cost but it is not true.

need a justification for the above please.

The name of the guy is Gaurav ( Tel phone no- [protected]) who installed the Dish and charged Rs 120 wrongly. I have all the documents for the above.

Customer ID-[protected], Customer Name- Pinaki Mandal

Respected Sir/Madam

I would be very thankful to you, if you would kindly furnish me the incoming and outgoing calls/SMS details of the past 4 months (APRIL-MAY- JUNE-JULY) of my Airtel mobile ([protected]), to my e-mail a//c [protected]@gmail.com. Phone is registered under my name Rizwan Shaikh

I have been plagued by the hoax calls. I was hospitalized due to serious brain injury and I am still bed ridden.

I would be very grateful to you if you would kindly resolve this problem, by providing me with the call/ SMS details or guiding me to get the same from my service provider. Calling the customer care of Airtel is in vain.

Please help and rescue me out of this situation, I will always be indebted to your benevolence for the lifetime.

Thanking you