Airtel Complaints & Reviews

Dear All ,

This is regarding my airtel no.[protected]. The airtel company charged unwanted java games bill ( worth : 4500 rupees ) on me in Jan and feb-2012.

Where i have not downloaded any games , same i explained to customer care people on first day ( 13 /01/2012 ) when i got first SMS ( which was charge 99 rupees ).

Please check my all complaints, when I called first time to your customer care , your people told that after the bill generation extra money will be deducted, then I waited till the generation of bill.

Please find below complaint lists , same was not solved by your people . if this would have solved ( Java games activation deactivation ) on first day in January, my bill would not crossed 500 per month.

First complaint date : 13/01/2012 , spoke to Chetan ( F[protected]

Second complaint date : 17/01/2012 , spoke to Sandeep ( Group Manager ) (F[protected]
There are so many complaints in the month feb and march -2012.

Airtel customer care people even Nodal officers also don't know how to deactivate the games club...!!!!!!!!!!!!!!
Wantedly airtel people are not activating the such a things to get money from users .
i appreciate some appellate people who gave me only 1000 rupees discount..
But i need total money ( which was due to games downloaded ) discount.

Airtel should show there transparency in this issue..

Mr. .Prashanth[protected] spoken with me on 30-04/2012 and told that 2500 rupees he is going to give concession... but still the customised bill not at reached me..

Dear Nodal officers / Appellate authorities ….. please understand my problem , if I was a guilty I would have paid my bill long back…!

Today recover person came to me ( RAM ) came to me for bill , please act immediately and resolve the issue. My actual call charges not crossed 1500 rupees also.

Still i have hope that airtel wont cheat customers....

Thanks & Regards,
Sangamesh
Airtel No:[protected] Not active )
Alternate #[protected]

Today morning at 9.30am, I got a call from a number +[protected]. It rang once and disconnected even before I picked up my mobile. I pressed the number to return the call and got engage message. Wondering where the call came from as the engage message was in Hindi but the first letters were +92 I checked for STD code +92 on the net. It was an ISD code from Pakistan. I also noticed on the web and from this site report by others getting similar calls from Pakistan. I just thought of lodging this complaint.

Sathyanarayana, Bangalaore

I received text message on my mobile from Airtel that Thank you for choosing Airtel Friendz chat service ........ Now Airtel is charging Rs 1 per day for this service which I did not choose or request
I received similar Text in March 2012 that Thank you for choosing Airtel Vatsu Pack....... and I was charged Rs 2 per day. I am very disappointed by this kind of cheating by a reputed mobile service provider.
They should discontinue the Friends Chat service with immediate effect and refund all deducted amount.
BS

I made complain more than one month but no good result.They are.
1) My ID NO. [protected] Name Rajendra Kadu Your technician broken the Disc connection as he came for changing the direction.I made complain to customer care.He promise it will be repair with in 48 Hours but More than one week no one came for repair. 2) dated[protected] i made complain to customer care he promised that his senior will give call after one hour but no one given me call.Than i call at both customer call center than no one lifted the phone .
( your company giving this facility but all are coming for passing the time .no one attending complain seriously)
Please give me reply before dated[protected] than i have to take the decision.You are loosing one customer.

Rajendra Kadu.

SIR, I AM USING [protected] NUMBER SINCE 2003. I WANT TO CONVERT THIS NUMBER TO POST PAID. WHEN I HAVE SUBMITTTED THE REQUIED DOCUMENT THEY HAVE SAID THAT THIS NUMBER IS NOT IN YOUR NAME.THEY HAVE SAID THIS NUMBER BELONGS TO LIPIKA ROY. I DO NO T KOW HER. WHO IS SHE?
PLEASE HELP ME. I HAVE SUBMITTED MY REQUIRED DOCUMNET TWICE (ie. Voter Id card ) in AIRTEL OFFICE. When I have purchased this in the year 2003 I had submitted this document.
Please help me.

I want to change this numbert to post paid.

Regards

Tarak Nath Dey

Dear Team,

I had refilled a prepaid airtel number +91 [protected] on 28th April 2012 through my credit card (Citibank). However, though the credit card authorities say that the transaction has been cleared from their end, there has been no credit to the balance of the above mentioned number. A confirmation from the credit card authorities has been recieved stating that the refill has been successfully done. However, when called the airtel customer care, the officer stated that there has been no recharge made.

This is not the first time i have refilled this number through my credit card.

Request you to kindly look into the issue and get the same sorted. Looking forward for an early resolution.

Feel free to get in touch for any information on my mobile number +91 [protected].

Regards,
Anitha Serrao

Dear Sir,

I am Mahendra Saini from bhopal. I using airtel prepaid sim in my handset, Sir company is ducting my balance since last 3 months, i complaint in customer care about my problum but they are no responding properly for my call, and said me now no balance will be deducted from my no., but before 20 minute ago my balance has been deducted again. then I called to customer care and talked to Mr. Ajay but he does't given me any responce and disconnected my call. Sir I either want my balance back or I will go to TRAI for further complaint on the second hand.

I want to deactivate airtel games club from my mobile... My number is [protected]

i am right now using air tel and now i want to move from air tel but air tel is not allowing to move and they are not giving any information on this and they are cheating me.

what action i need to take on this issue?]

what is the solution for this

my air tel no is [protected]

This is to inform you that airtel automatically activated his some services at my no [protected].after complain costumer support didn't deactivated this services and they deduct balance regularly.i am mentally harass from two week.i kindly requested you to take action against my complain.
thanking you
AMIR

Airtel deducted my balance regularly and they subscribe caller tunes to my mobile without my permission. So guys Airtel is not good for middle level customers (because they subscribe any service to consumer mobile without permission.). if i call to customer care they are not telling truth to me and telling unusual answers and disconnect my call.

it is my bad experience with Airtel.

My mobile number is [protected]

On 08.05.2012 at 22 Hrs I (K.Rabbani) started recharge of Airtel DTH on line through paytm. for Rs.620/- while the transaction is going on some descripency happened after that I have received a message from Axis Bank stating that payment Rs.620 made to PUR/PAYTM MOBILE SOLU/NOIDA/080512/16 03 has been debited. But there is no message from paytm that they have received the money for DTH recharge.
already a complaint No 58965/08.05.2012 lodged through monalisa grahakseva. My humble request to the paytm to refund the money back or recharge my AIRTEL DTH Customer ID No.[protected]. I will be thank full to them. If any thing happened like this to the consumer please pay back their all are not rich. With great difficulty middle class people will be to do so.

Hi..I am Subhendu from Kolkata....I took broadband services from Airtel along with a fixed line service on June 2011. After 4 months i sent a mail to them on 13th Oct 2011 requesting for discontinuation of the service. I received their acknowledgement mail on the same day and one reply mail on 15th Oct 2011 saying "As per the telephonic conversation on your mobile number 983****5** ,we would like to inform you that your request for cancellation is registered under the reference number 5***5** and same will be addressed by 7days". I have even cleared the dues in Oct, 2011.
After that I exchanged the service with BSNL. NO AIRTEL LINE WAS ANYMORE EXISTING IN MY HOME. I didn't had airtel broadband as well as airtel fixed line since then.
But I kept getting their monthly bill along with regular phone calls from them demanding the money. When I mentioned about my discontinuation of the services they said "okay, it may not have been updated in our system". Now suddenly they are calling me again and demanding money saying I have dues about Rs. 2000. When I informed them about their reply mail of Oct, 2011 along with reference number of my cancellation of the service, they said that I must have some "Docket Number" but later agreed to give me 19% of rebate on the due amount. But why should I give any money to them as I had received their mail with reference number of my cancellation i.e. my services were discontinued from Oct 2011 ? And how would I know that I need to get "Docket Number" from them as a proof of cancellation ?
They are threatening me now saying that they would go by legal procedures and I agreed on that. Rupees 2000 is not much and I could have given that to them to avoid further hazards but I decided not to give that money to them as after discontinuation how can they demand any money? God knows if many others are suffering just like me.

I bought samsung galaxy y (gt-s5360)
from parli (dist,beed) it is givivg 500 mb 3g data for
one manth and free facbook for 12 manth .
but it is not activeted on my airtel sim I called airtal
customar care many times but theydident give me
responce.
same times they refused and same times just gave me reference numbers. but they didnt solve my problem
please help me
thank you
my airtel no is [protected]
and my current contact number is [protected]

Hello Sir,
My number is [protected]... Me ye sim ko pichle 2.5yrs se use kar raha hun par aap k taraf se kuch problem na huaa tha par avi airtel se problem start ho geya he.. Me is number pe April 25th ko 33 ka sms pack dala tha.. 8th May tak service enjoy kar raha tha par 9th ko aur sms na geya Kisi v Airtel number ko.. 9th ko sirf Bsnl ko sms geya par 10th May se kisi ko v sms nehin..Customer care ko nehin lag raha he

Avi sms pack k validity 25th may tak he fir aisa kyun.. Aaj bahut muskil se customer care se phone me bat kiya.. Ek to phone lagta nehin.. Agar lag geya to satisfie answer na milta.. Aaj 1st time phone kiya to wo bole aap k service khatam ho chuka he.. 1 month aaj kal 15din me hota he kya... Airtel wale hume neye path podha rehe hain..

2nd time muskil se phone laga.. 2time hold me rakh k phone kate.. fir aur ek phone se laga to wo bole ki aap k main balance na he.. main balance daliye aur sms bhejiye bedhadak.. Salon Airtel wale mere 5/ kat diye main balance se.. Agar main balance se katna he to sms pack kyun nikale.. Avii to apko phone v na lag rahe..

Me aapko request kar raha hun avi.. plz sms pack activate kariye aur main balance se jo kate hain jald se jald repalce kijiye.. Aisa jald se jald na hua to consumer court ki dwar khatkhatane me jyada der na lagega.. Aapk service jo tha wo avi na he.. Ghatiya Airtel walon sudhor jao.. Customer k sath kheloga to moroge

I recently bought an Airtel 3G data card, the shop keeper it has validity of 20 days, when i activated the data card, it showed a validity of 16 days. i went to the shopkeeper, he said he will talk to his Airtel agent. the agent said sorry for that he can do anything for this, since it has is already issued to me so he cannot take it back. What if Airtel keeps on providing wrong validity details while taking new connection. don't know since when they started this kind of cheat service.

Since there is no response from phone and email correspondence, I am copying the email and the issue here-

I just received a bill of Rs.4500 for my Airtel 3G Internet. My number is [protected], bill number is[protected] and billing period is 26th March to 25th April. My alternate contact for discussing this issue is- [protected]. Please read through the following points-


1. When I purchased the connection, I was told by the executive that I will be given "Free Double Usage" for the first month and would get a discount of Rs.150/month for 6 months. His name was Suresh and his number was [protected]. I paid Rs.999 for the dongle and opted for a plan of Rs.750 (5GB) after mutual agreement on the above conditions.

2. I checked my usage on 19th April, which as you can see in the attachments was 2GB. My last day usage was between 2.5GB-3GB keeping my total download for the month less than 5GB.

3. I had registered a complaint on 31st March related to the 1st point above for which I did not receive any response, not till the mentioned date, not yet.


I have taken proper care that my usage does not exceed the free download limit. I have not got any response for my issue raised more than a month back. The Rs.150 discount has not been given in the bill, and I have also not been given free double usage (10GB) also. I will not be making the payment of this bill until this issue has been resolved and a new bill is generated for the previous month. There has been no exceeded usage, hence the bill should be Rs.750 - Rs.150 (discount as mentioned) = Rs.600 + Taxes. Once you regenerate and send me the new e-bill, I shall make immediate payment online.

My internet has been disconnected before my bill due date because I crossed the credit limit of Rs.1000. Why did you let my bill even exceed that amount! And how can you disconnect it before the due date of payment!

My Airtel DTH customer ID [protected] was paid Rs.5990 through credit card transaction ID 19427842 on 12-April-2012. The agent from Airtel Preeti promised to deliver DTH installation with HD Recorder in two weeks time. After more than two weeks passed, I started inquiring Airtel. Recently I have been calling them 5 times a day. I am given a standard response that the installation department will call me in 10 minutes, which I never received a call. I know there have been poor supply of HD Recorder. However, the attitude by Airtel by providing a date for installation is very irritating. Have written emails to Airtel and the call centre supervisor but no response even after a reminder. Avoid Airtel DTH like plague. Subramaniam from Bangalore.

1. For the past few days an amount of 10 paise or sometimes more is being deducted many times in a day. I have tried to speak to customer care but everytime they either put me on hold or cut the call. I have complained thrice to AIRTEL (online) and the complaint numbers are- PR[protected] , PR[protected], PR[protected].
2. Once they told me that this money is being deducted for GPRS services, whereas I have told them that I have subscribed for Blackberry messenger services ( Rs 129/- package), and I am not using the phone for surfing the net, therefore deducting the money for GPRS services is not valid. They have not clarified the matter.
3. Now I want to lodge a complaint against AIRTEL for unnecessary deduction of money and poor customer services.
4. For your necessary action please.

It is very disgusting to say that , the Airtel service is the worst service i have ever experienced. I had initiated a request to mobile number portability. The executive said me that as soon as the other network sim gets deactivated airtel sim will get activated. But its been 10 days and still my Airtel sim is not activated. The number is my official number and its just a pain to be in this situation. Now i have got a new sim and keep telling everybody that this is my new number. I do not have any idea on what is happening with my request. Is this the respect Airtel shows to their customer???