Airtel — Faulty Set top boxes Supplied to all the customers of AIRTEL DTH -- Manufacturing Defect | |||
Im the customer of Airtel DTH Customer ID [protected], 2 years back I have upgraded my STB with HD STB , 6 months back I had faced the remote control problem, so I tried to use the switches fixed on STB. To my surprised I have noticed that all the switches provide on the STB are getting stuck inside the STB, as the design of the STB is faulty means manufacturing defect. Now the company is not ready to accept the fault. Yesterday ie on 11.07.2013 I was asked to pay Rs. 350/- as an service charge for replacement of faulty STB free of cost . But when I recd the STB I noticed that the STB which is given as an replacement is a secondhand and repaired one. So i refused to accept as why for the fault of company I should take the defective/ repaired STB. Now, the persons with whom I was coordinating has refused to give me replacement. I would like to bring to your notice as how the customers are cheated by such a big companies. Also I would like to inform you- all the set top boxes which are supplied to the customers across the India must 100% facing the same problems., but no one has noticed the same. I would like to request you take immediate action against such company and help the citizens of India from such a cheating and get me the replcement of my STB with fresh one. The government of India is promoting the campaign for installation of STB all over the India, should also listen to the peoples and help them in getting the problems solved. This followup is being done by me for the last 6 months, but company is firm on its decession. I would like to request all the Airtel DTH users to check their set top switches working or not, if not then every one should ask for replacement of the same. It is a right of customer. Deepak Rane [protected] Was this information helpful? | |||
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Airtel customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
I have recd a call from Airtel DTH by Ms. Sutapa Sarkar - [protected], first of all she told me that my set top box has been replaced in the month of July 2013 which is absolutely wrong.
Secondly she is asking me why I have noticed this fault after 1.5 yr.
Thirdly as per companies policy Airtel is not in a position to replace my set top box freely & with new one.
I have to pay Rs. 350/- & I will get second hand / refurbished unit which is not acceptable to me.
Required solution---
Secondly she is asking me why I have noticed this fault after 1.5 yr.
Thirdly as per companies policy Airtel is not in a position to replace my set top box freely & with new one.
I have to pay Rs. 350/- & I will get second hand / refurbished unit which is not acceptable to me.
Required solution---
Namaste Mr. Rane,
This is with reference to your post dated 25 September 2013. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com
Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
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This is with reference to your post dated 25 September 2013. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com
Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Dear Saurav
Pl let me know what resolution you have shared with me ... without giving any solution what nonsense you are writing --- dont you people feel ashmed that a customer is facing the problem because of fault of a company and chasing the company for 6-7 month just following.
Pl let me know what resolution you have shared with me ... without giving any solution what nonsense you are writing --- dont you people feel ashmed that a customer is facing the problem because of fault of a company and chasing the company for 6-7 month just following.
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For the last 6-7 months Airtel is not interested in solving my issue, After fooling to the customers like me Airtel is giving me the second hand / repaired set top box against my new unrepaired set top box.