Airtel Fixed Line And Broadband — Airtel Fixed Line Service Problems (A/c No:[protected] | |||
Dear Sir, I have taken Airtel's Fixed Line, Broadband and IPTV (Triple Play Service) in June' 2009 paying a deposit, installation and connection charge of Rs.2499/-. My connection was installed in 2 days with a old Telephone Instrument where as I had paid for a Cordless Instrument. I was told that the new instrument was out of stock and the same will provided in next 7 working days. But till date the new instrument is not delivered. In this regards I have been given regular complaints to your customer care but no action is yet happened. Every time I get the answer from the executive that we will provide a new hand set and give 100 % waiver on your bill after you buy the same from our dealer. This also has never happened in last 3 yrs. On 9th April' 2012 I had given a complaint for handset problem where-in I am not able to hear the conversation properly and I was told by the executive that my handset will be replaced and on further query of replacing my hand set with a new one since I was not provided the same at the initial stage and for which I have been placing complaint time and again. The executive replied that it is already 2 year and more we cannot do anything but to disconnect your connection if you have such problems. The conversation ended there in. Then I received a call from your executive at your Delhi office inquiring about my complaint and I have to repeate my same old story again. He told that we will provide you with a cordless set from our dealer and you have to pay Rs.1100/- and after installation and confirmation from your end we will give waiver of 100% on your next bill. I mentioned that I have been repeatedly chasing up this case for last few years and nothing concrete has happened yet and if it is not resolved then I have to take decision of switching to another operator. He assured me that the new instrument will be provided in next 2 day and he will confirm me the complaint no after next 10 minutes discussing internally. No call has come yet and nothing has been take care. To my utter surprise today around 1.30 pm while i switched on my TV I found that the connection has been disconnected. I checked the land line and broadband and connection is disconnected. i called up customer care and they told that you connection has been disconnected on you request only and if you need to re-connect then you have to pay re-connection charges and unpaid bill amount after that you connection will be installed else we cannot do any thing. I inquired of the previous facts but he was not in a position to reply he simply replied that I am sending a request for re-connection and you have to pay the dues immediately. Sir with due regards I request you to kindly give me proper justice since I have been harassed by airtel for no mistake or fault of mine. I have been paying my monthly bill dues well in time and have been following up for my handset repeatedly but airtel is not responding to my complaints rather harassing me. Regards, Dipankar Das +91-[protected] Was this information helpful? | |||
 4 Comments | |||
Comments
fixed line instrument — should be taken back since i have discontinued with your services
I am leaving the country on 26th June. i have discontinued with your services and the connection has been also terminated. i have been requesting the customer care people to take back the instrument before i leave since there will be nobody in the house which will remain locked.i will come back after 6 months. kindly take immediate action in this regard. thank you.Basanti Banerjee
Reliance No:(which is terminated[protected]
Alternate No. (To contact me) [protected]
Dear Mr, Rakesh,
Thanks for the concern and feedback. To update you, I was contacted by one of your executives on 20th April' 2012, was told that you connection will be restored within next 24 hours and we are arranging to deliver a new cordless handset at your billing address by 11.30 am on 21st April' 2012. But till today the connection is not activated and no one has even come to deliver the handset.
Further today I received a call from Ms. Ritu Kholi (Retention Team Executive) from telephone no [protected] at 6.38 pm and was assured that my connection will be activated by next 4 hours and the activation charges will be waived off in my next bill. Fuher when I asked for the handset replacement she informed that she will discuss internally and give a call back in next 5 minutes. Till now no call has been received.
If you are really concerned kindly resolve the issue with re-activation of connection and replacement of cordless handset.
Regards,
Dipankar Das
[protected]
Thanks for the concern and feedback. To update you, I was contacted by one of your executives on 20th April' 2012, was told that you connection will be restored within next 24 hours and we are arranging to deliver a new cordless handset at your billing address by 11.30 am on 21st April' 2012. But till today the connection is not activated and no one has even come to deliver the handset.
Further today I received a call from Ms. Ritu Kholi (Retention Team Executive) from telephone no [protected] at 6.38 pm and was assured that my connection will be activated by next 4 hours and the activation charges will be waived off in my next bill. Fuher when I asked for the handset replacement she informed that she will discuss internally and give a call back in next 5 minutes. Till now no call has been received.
If you are really concerned kindly resolve the issue with re-activation of connection and replacement of cordless handset.
Regards,
Dipankar Das
[protected]
Dear Sir,
This is to update you that I received a call from Ms. Ritu Kholi at 9.40 am and she informed that my connection activation intimation has been initiated and it will be active by next 4 hours. I inquired regarding the new telephone instrument she replied that she has arranged to deliver a new instrument which will cost Rs. 1400/-, I have make the payment at the delivery and she will provide me 100 % waiver on the same in my current bill. She also confirmed to send me a Email regarding the same so I will not have to pay the current bill and in the next bill the balance amount will be adjusted only the differential amount has to be paid.
As communicated my connection has been activated by 1.00 pm yesterday . But the new handset is still not delivered and the expected mail from Ritu Kholi is still pending.
Today I have received a mail from [protected]@airtel.in that the handset has been delivered but the same has not been delivered. I will forward the same mail for your reference.
Kindly intervene in replacing the new instrument and giving me 100% waiver of the instrument cost. Since Airtel makes promises but never keeps the same this is burning example in this regards.
Trust that I will get proper justice at the earliest.
Regards,
Dipankar Das
This is to update you that I received a call from Ms. Ritu Kholi at 9.40 am and she informed that my connection activation intimation has been initiated and it will be active by next 4 hours. I inquired regarding the new telephone instrument she replied that she has arranged to deliver a new instrument which will cost Rs. 1400/-, I have make the payment at the delivery and she will provide me 100 % waiver on the same in my current bill. She also confirmed to send me a Email regarding the same so I will not have to pay the current bill and in the next bill the balance amount will be adjusted only the differential amount has to be paid.
As communicated my connection has been activated by 1.00 pm yesterday . But the new handset is still not delivered and the expected mail from Ritu Kholi is still pending.
Today I have received a mail from [protected]@airtel.in that the handset has been delivered but the same has not been delivered. I will forward the same mail for your reference.
Kindly intervene in replacing the new instrument and giving me 100% waiver of the instrument cost. Since Airtel makes promises but never keeps the same this is burning example in this regards.
Trust that I will get proper justice at the earliest.
Regards,
Dipankar Das
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House — instrument locked
Hello,From past 6 Months our instrument(landline cordless phone) had been locked and i have complained 4 to 5 times to customer care but there is no response, please suggest any remedy so that i can recharge and use the phone, and our phone is running only on battery when the battery is put off instrument will be put off.
Thanks,
Meena