[Resolved]  Airtel — fraudulent service

Address:

Tirunelveli, Tamil Nadu

I would like to share my very poor experience with my airtel ....
My airtel tamilnadu number [protected].

My problems

1. I am not able to connect with 121 customer care from this Number till now not solved..
So I complained multiple times regarding this from my another airtel number..
..
The customer care executive refused to take it as a complaint and
He told that problem was a automatic process we cant solve it and we cant take it as a complaint..

My next problem

2.3G connectivity problem
........ I put 151 rs internet pack which comes with 500MB 3G & 500MB 2G..
In starting I got good speed but only for few days...
after that i got dead slow speed less than 2G speed..
the customer care executive asked me to clear cache file to get more speed"
..


But i didnt get the true speed I tested with another airtel sim.. It finely worked with my handset
So no problem in my handset....
I tried with my Vodafone sim i
t gave amazing speed...


From Dec 2012 I am a airtel customer before that I was a Vodafone customer with this same number and I came to airtel through MNP.


the airtel store people said that I wil be charged 10p/m for airtel to airtel and 30p/m for airtel to other network without any rental for 3 months


but 1 month after my plan had changed automatically without proper intimation for 1.2p/sec & 1.5p/sec....
when I asked the 121 people about this they don't have enough knowledge to identify my problem and they didnt give me a solution....
they told me it could be a wrong charges and It will be given back to u....

but my problem not solved for a long time so I dialed to nodal officer.


she also not gave a right solution,,,,

after calling many days many times they gave me a A2A 10p/m plan but with daily rental 1 rupee....


cheating people..
I lost my lot of balance between the period in I complained....
because I had charged 1.2p/sec and 1.5p/sec for many days....
they wrongly gave the information and wrongly charged but finally they cheat me and I became a fool by airtel...


I advice to the people who would like to change their network to the airtel... plz dont
plz dont come to airtel such a fraudulent service provider....
they dont care the customers

... in this month end I will go back to my vodafone....
Vodafone customer care peoples are pretty good than airtel people...

in Vodafone they cared me much..
for example if my booster ends they will call and inform and request me and explain about New suitable plans....






MONEY DOESNT A PROBLEM I NEED GOOD SERVICE.. ,, AIRTEL FAILS TO CARE THEIR CUSTOMERS