Airtel 'freedom Plan 64' — Excess charging for phone calls...reg. | |
The advertisement given by Airtel and explained by the distributors (from whom we recharge the coupons of various schemes of different sevice providers) about the Freedom Plan 64 is - charge for local calls is 1 paise per minute and for STD calls 1.2 paise per minute. The conditions of this plan is not clearly spelt out either by the service provider or their distributors ( that this is applicable for calls between airtel numbers only). Yesterday after discussing with the distributor at Coimbatore, Tamilnadu, I opted for the freedom plan 64. But when I made a call to an Aircel mobile yesterday evening, the duration of the call was 1 min 46 sec (106 pulse or it should have been only Rs.1.06), but they have deducted an amount of Rs.1.28 from my balance (I have an Airtel pre-paid connection). When contacted their customer care, I was told that 1 paise for local calls is applicable for calls made to another airtel number only and for others it would be 1.2 paise per call, and accordingly they have deducted the charge from my balance. Earlier I had a rate cutter scheme whereby I was able to make local calls to any other mobile phones @ 50 paise per minute. If I were continuing in this scheme, the above call would have cost me only Rs.1.00. I, therefore, feel it is unfair on the part of Airtel to misguide customers like me, as we have to pay more than what we thing before going in for this new plan. I need a favourable reply/action. Was this information helpful? | |
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