Airtel — Gave me 2G data, instead of 3G data | |||
I'm Tejo LN Varma Kurra. I'm using the prepaid services of airtel AndhraPradesh with the number [protected]. On 13th Sep 2012, I have subscribed for 3600 minutes of 3G data on my mobile number given above with 125 rupees charge. Instead of 3g data, they gave me 2g data. Even I called the customer care, they are not resolving my problem and in the middle of the call only, they were cut off the line with charging 50 ps per every 3 minutes. I want to place a complaint against this. Please find a solution. I'm having the messages they send me, before I was activated the service. With those messages reference only I have subscribed the 3G data pack. Thanking You sir, Tejo LN Varma Kurra contact num:[protected] [protected]@gmail.com Hyderabad. Was this information helpful? | |||
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This is to inform you that your concern listed on 15 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence
Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
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