[Resolved] Airtel — GPRS charges - Unfair Balance deduction | |||
I have airtel prepaid connection. Since last few weeks I am getting daily notification saying - "Last Call Charge 0.XX Call Duration 00:00:00". My current balance is getting reduced everyday automatically (no calls made). On contacting Airtel Customer Care (121), executive told me that charges are related to my Internet Usage through GPRS. I do not have any other service activated (no Airtel live). But I have not used Internet. On Feb 09, 2012, I called customer care at 8:45 AM, they said I used internet at 7:30 AM and 8 AM. But I was sleeping in my bed - how can I use internet while SLEEPING? Please stop these continuous charges. It is reducing my balance. Thanks for support in this matter. Regards, Rohit Saini Mobile: [protected] Was this information helpful? | |||
Oct 16, 2016 Complaint marked as Resolved Verified Support Feb 13, 2013 Airtel Customer Care's response Namaste Mr.Saini, We would like to inform you that your concern listed 09 Feb. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com. Regards Deepak Mohod Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 | |||
 3 Comments | |||
Comments
I am having the same problem..i get my gprs balance noti..fication as"last call charge:0.xx...call duration:00" and my main acc balance is completely swallowed...this has happened thrice and i lost nearly 250rs..plz do take action on this issue...it becomes a headache for me...
And do put back the money X-(
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Airtel/GPRS service — unjust deduction for GPRS service by AIRTEL
My complaint is against airtel, as they have been charging me for GPRS service which has not been activated by me. This same thing has been happening with me for the last three months, i got it deactivated but they still charged me saying that it takes one month to deactivate it and hence nothing can be done about the deducted amount.This month too i did not activate the service, but they charged me 98/-, i called customer care at 121 but both times the executives put me on hold for 5 mins and ultimately disconnected my call, the staff is not only shameless in this regard but also rude.
I want airtel to correct this cheating behaviour immediately and not charge customers for any services which the customer has not activated.
I would like a follow up of this complaint and want justice done at the earliest.
Angry Customer
Manpeet Kaur
manpreetkaur.[protected]@gmail.com