Airtel — No activation against payment

Address:

Chennai, Tamil Nadu

Dear Sir,

I purchase set top box through online on 30th november last month and they said that they will install everyting by one weak, But they took 10 days for installation after so many call from my side. Finally they installed DTH connection in my room on 10/12/2011 , again one more problem I am facing is no activation till today 17/12/2011. I have been calling since from last one week, custemer care executives transferring the call here and there, but there is no action taken place. I made a mistake that I have paid complete amount Rs2690 through IVR Phone. The person installed here is taken money from us 180rs for cable, they said before 10 or 12mts free, person given only 1mts, charged extra money for wire. Error is showing on my TV when I switched on is Negative Balace, becz of it is suspended activation.
Please help me to get things done.

For your refarence: My transaction Id[protected] 515550( I dont know this no exactly) -- all these information given by customer care
Customer Care Id - [protected]( I am not sure abt this no)

I dialled all these numbers from last week but there is no proper response[protected] , [protected], [protected], [protected]

I am requesting again please help me

Vijayakumar S H
C4, sterling lettle flower apartment
Guduvancherry - 603201
Phone - [protected]
Email: [protected]@gmail.com, vijayakumar.[protected]@parker.com