[Resolved] Airtel — Wrong commitment/ Inefficient Nodal officers | |||
I Have a mobile connection in Ahmedabad , from customer care i had got the information that i can add a new Airtel connection to my CUG plan if the name and address dosenot match but the plan matches, I confirmed the same on the customer care 3 to 4 times On 14th June and the asked me to go to the Airtel shop for furthur formalities, on reaching Airtel shop They denied for the same and told that the information given by customer care executives were wrong!!! HOW CAN 3 TO 4 EXECUTIVES GIVE THE WRONG INFORMATION ON 198/121??? It was a commitment given by the Airtel Executives that the number can be added to my CUG Group, I complained the same on the NODAL Desk, Appelet Desk, And from there i just got a reply that "WE ARE EXTREAMLY SORRY FOR THE COMMITMENT GIVEN, BUT WE CAN NOT PROCESS THE SAME" Its Our commitment to Aitrel that we will pay the bills on time and if we give the same excuse which they gave me I think it will work!!!!!!!!!!! IF AIRTEL CANNOT PROCESS THE COMMITMENT GIVEN THEN WHY SHOULD WE??????? I am financially hurt by their mistake!!! I had to call up Nodal and Appelet desk where i was charged! Till date i have not received any reply from Nodal Desk!!! I had lodged a complain on 20th June 10.20 am talked with Lokesh ([protected]), and was given 24 hours feedback time, on not receiving the call from the Nodal desk i called the Nodal desk again and i was told that they need some more time to check the case and asked me to wait till 12.30 wednesday i.e. 23rd June, I did not get the reply from Nodal till 24th of June then again i called up the Nodal desk at 1.33pm, again I had to give all the details to a new nodal Officer and she told me that she will get back to me within 2 hours after getting details from Lokesh still the 2 hours are not over!!!!! PLEASE STOP ALL THIS NONSENSE. IF THEY CANT REVERT BACK STOP FOOLING THE CUSTOMERS BY GIVING NODAL DESK NUMBER!!!! ALSO CHECK HOW MUCH TIME DO THESE OFFICERS TAKE ON EACH CALL!!! I want Airtel to revert all the charges for which I was charged on contacting Nodal officer and even want the third connection to be added to my existing CUG group for which i was been told by Airtel Executives. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
i recharged an offer on my airtel mobile in kerala on an offer they send to my fone, am yet to get the balance they claimed. i tried 100 times to their customer care (121) and they dont give an otion of talk to customer care exec or to register complaint, there is no such option in their website as well. this is pure cheating. i called from land fone in their other number([protected]) a lady responded and asked me to complain in [protected]. but that number never gives an option to talk to customer care executive. they r just making fun of customers. am sure that the moment the number portability is implemented, i will be sitching to some other network
abid iqbal
[protected]
abid iqbal
[protected]
Dear Sir,
This is to inform that Airtel is charging Rs.1 for 1 min when my plan is 50p per sec.This problem rises when i called for 59sec, they charged me Rs.1 & for 1min they again charged me Rs.1 when the plan is not so.Twice the compalint has been registered but no action has been taken yet
Philip
[protected]
This is to inform that Airtel is charging Rs.1 for 1 min when my plan is 50p per sec.This problem rises when i called for 59sec, they charged me Rs.1 & for 1min they again charged me Rs.1 when the plan is not so.Twice the compalint has been registered but no action has been taken yet
Philip
[protected]
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Airtel Mobile — Ineffecient Customer Care Executive
Date: 6/12/2009I have purchased a new sim 4days back and my retailer named as ATLAST MOMENT(mira road) told me that i'll get 150 free sms for 1st month after sending 2 sms to any local airtel user which was fake information.Till that things were bearable but wen i called customer care executives for activation of my internet settings on my nokia handset it took them 5days but till date i didn't recive any kind of internet services from them. on top of that when i tried calling customer care one executive named ATHIKESH was so much in hurry that when i was asking about some solution on the same problem he interrupted me in between and started giving me his closing greeting when i interrupted between his closing greeting and ask him to give me a proper solution for that he ask me to call back again after some times because he wants to attend other customer as well.This is not the only Specimen there are more in Airtel like him namely Chirag, Kapil,Rahul,Chitiranjan Patil And more 8 People whose name i dont remember. One of the executive ask me not to call the customer care centre again and again for the same reason which was so pathetic & dissapointing.This is not Over after that i had a word with the concerend person who gave me internet setting manually but even that was incorrect so this means that the customer care executives working in AIRTEL has no knowlege about the AIRTEL. IT IS A KIND NOTICE YTO TAKE STRICT ACTION AGAINST AIRTEL OR ITS CUSTOMER CARE CENTRE.THEY DONT HAVE ANY INTEREST IN SOLVING CUSTOMERS QUERY INSPITE OF REAPETEDLY GIVING THEM COMPLAINTS AND SUGGESTION ON THIS I TOOK THIS STEP AS THERE IS STILL NO RESPONSE FROM AIRTEL. HOPING A RESPONSE AS SOON AS POSSIBLE
NAVED SHAIKH
MUMBAI, MIRA ROAD.
[protected]