[Resolved] Airtel — Services Discontinued | |||
Hello, I am Anubhav and my Airtel DTH Customer ID is [protected]. I got the Airtel DTH connection is March 2010 in BAngalore. In July, I have re-located to Gurgaon. On re-location I booked a service for dismantling the DTH Dish and STB for re-location purposes. The service was booked for 6th july, 2010. I stayed in Bangalore till 9th July and no one turned up from Airtel DTH even after numerous follow-ups. Before this when I enquired about this service, I was told by Customer Care that if I dont book the dismantling and re-setting of STB services together then I have to pay for the services twice and the condition was that I should provide them the complete address. Only after writing a complaint mail that I got a confirmation that charges will be deducted once. I had already paid for these charges anyways.I have been following up with Airtel customer care atleast half a dozen times everyday since then and problem is not solved. Everytime I call, I have to make the Customer Care understand the problem and then they give false assurances. I have also spoken to what they describe as floor supervisors. Some names which I can recollect are: Pramod from Indore, Mariam from lucknow, Nitesh Upadhyay, Sonu. These peopel have harrased me giving false hope that problem will be rectifies. Nothing has happened till date and I am not sure what next step should be appropriate form my end. Whatever it is, I would not recommend anyone to go for Airtel DTH. regards, anubhav anubhav.[protected]@gmail.com Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
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