[Resolved]  Airtel — Harassment and threatening

Address:

Bangalore, Karnataka

Arya A
Sr. Scientist
Biocon ltd
Bangalore

Dear Sir/Madam,

I , Arya A, working as a senior scientist at Biocon for past 5 years. I had taken the corporate connection from airtel and the number is [protected]. I am using this connection for past 1 and half years and the bill is getting reimbursed by the company. The bill payment details are getting posted to my official mail ID i.e., arya.[protected]@biocon.com. Since I was in a medical maternity leave for past 3 months, I couldn’t pay my bill for past 3 months and the bill due amount was 4630. The connection was disconnected for past 1 month. I came back to Bangalore 5 days back and I didn’t get the chance to pay the bill.
I’m writing this letter to inform you a very bad experience which I had to face from a business executive from airtel today morning.
He called me and told that he is calling from a courier service and he need to dispatch a courier in my hand. I have directed him to my PG address and when I met him out side the PG he told me that he is from airtel and this is regarding the bill payment. He introduced himself as Dhanush and he had called me from the number [protected]. We were talking on the road side in front of my PG .Since I didn’t have that much amount in my hand I told him that I will pay the bill in very next working day. He was not willing to listen to me and started raising his voice and started threatening me. He started using foul language. People started noticing us and felt much insult which is hard to explain.
Then he called somebody through phone and made me talk to that person. He told that he is the legal consultant from airtel and I explained him my situation and told that I’m willing to pay the bill ASAP. He told to hand over the phone to the executive and they continued their conversation. After that he forced to get my blank cheque to him. Since I shifted two days back to my PG I didn't carry my cheque book with me. He started making a scene in front of my PG. He told me that he will come inside my PG and insult me in front of my PG owner and will insult me in front of everybody. He threatened me to get on his bike and to go to Banargatta office of Airtel even though there is an office in Koramangala
Since I’m 4 months pregnant and I didn’t want to go through that embarrassment, I told him that I will pay the bill today itsel[censored]sing my credit card. He was waiting near the gate till I got ready. I started getting scared and I called my roommate to come along with me to the airtel office. He forced me to take a auto-rickshaw and follow him. Even though I was advised not to travel by auto as I have a complicated pregnancy and have high chances of miss carriage, to get escaped from him, I had to take an auto. The executive was following our rickshaw and one more guy joined him and all the way they were staring me and my room mate. We were very scared by the time we reached Koramangala airtel office. By the time I returned to my PG, I had a high BP and started vomiting. I was not able to face others due to the insult feeling caused by executive.
Since I had taken the corporate connection they could have contacted me at office rather than harassing me at my living place. I had not delayed my bill payment ever before and this was due to a solid reason. If I’m not paying the bill after the bill due date they could have taken a legal action rather than sending Gundas to threaten the customers. If I had to face any medical issues due to this incident the loss was only for my family. 4630 was not a big amount for me but due to my circumstances I delayed my payment. But nobody has any right to threaten a lady who stays all alone like this. I hope that this kind of situation shouldn’t repeat to any other person.
Kindly take necessary action on this issue.
Faithfully
Arya . A