[Resolved]  Airtel — unauthorized charges

I am using airtel's number since august 2007 and prior to that also i was using airtel's number but last month i.e. may 2008, I have noticed some charges on my bill which were totally unauthorized.These charges are for downloading something from the website using wap services on the phone.I called up airtel customer's service several times to remove these charges so they waived off 0nly rs.101 and i am being charged rs.400 in total since december 2007.Even i do not have necessary settings on my phone to access internet then why i am being charged.I am paying these charges since december 2007 without using these services.i want all these charges to removed from my bill or to be adjusted on my next bill.I never expected that airtel will deceive it's customers like this.This is a SCAM.Please look in to this matter.

I am using AIRTEL for the past 4 years.

Yesterday, afternoon when I checked the balance, it was > 100, but when I rechecked it at night, it was only 3.25ps.
I called Customer Care Executive, they were trying to prove that I have visited some paid sites. But I haven't done so. I am sure that I haven't opened any such sites. GPRS is enabled in my phone. I have checked my Yahoo mail, nothing more.

Is this the service AIRTEL is providing, I called the cutomer care Team Leader, his name is MARTIN, He was trying to prove that I am lying.

To check whether I have done any mistake, I have checked the browser history, It shows only Yahoo mail.

I don't know, is it the problem of Software, or AIRTEL itself, is trying to fool the customers.

Is this the way AIRTL is making money. But if I didn't get money back, this will not be the way I will be taking action against you. I want to know whether there is LAW in this country.

All other service providers are atleast ready to solve it, but here u all r putting the fault over the customer.

This is not the first problem I am facing from AIRTEL.

Are you trying to cheat the customers. Or you don't want any more customers in AIRTEL.

You have introduced new facility of Bill Payment. Did u introduce that so that u can cheat more money from customers. How can we believe and pay our bills.

If this mail is being read by any customers. I humbly request to cut there AIRTEL connection and pass this message to all over ur friends.

DON"T USE AIRTEL.

Airtel — Double deduction of monthly GPRS subscription

On 24/11/08 the monthly subscription for GPRS was made twice. Instead of Rs.249/-, Rs.498/- was deucted. Nothig has been done in spite of raising the matter several times. My mobile no. [protected]

AirTel — Charged for something i did not downloaded

Dear service provider,
I an a subscriber using airtel no.[protected] in Gwalior. I was using the net on phone service and went to a page where for any download charges had to be paid but i clicked the back button and went to some other page. But by then I received a message from number 64611050 stating that Ps 50 have been charged from my account.It is quite unjustified as i didnt downloaded nor even clicked on any item to download. Please look into it and get my money refunded
your customer
kanhaiya kumar

Airtel — Billing - Unauthorized charges

I had availed missed call services a few months ago. I was getting such alerts in the beginning but after a while it stopped. I sms to discontinue this service so i am not charged for the services i am not getting. however, i was kept charging. This month, i again sent sms to discontinue this service and got the sms that it will be discontinued. However, i got an sms a few days back that the service is renewed for this month and i will be charged for this service. I donot understand what is happening. The amount is small (Rs 15 per month) so i never bothered but now i feel cheated as despite of sending sms i am being charged for a service that i have not been getting.

i am the holder of connection from airtel mobile number [protected] and i being being charged rs.10/- per day for the services which i never got activated. i daily receive a message from the company like this "thanks for using (subscription, textbased services)subscription service on Airtel WAP. you'hve been charged Rs.10/-.Enter Fun Zone http.//igmobi.com.
I have five time lodged a complaint on the airtel service number 121 and they assured me that this will be got deactivated within24 hours . but nothing has been done so far. there are number of customer like this being exploited daily. please help us into the matter, thanks

sir please give proof for this number [protected]

i am the holder of connection from airtel mobile number [protected] and i being being charged rs.10/- per day for the services which i never got activated. i daily receive a message from the company like this "thanks for using (subscription, textbased services)subscription service on Airtel WAP. you'hve been charged Rs.10/-.Enter Fun Zone http.//igmobi.com.
I have five time lodged a complaint on the airtel service number 121 and they assured me that this will be got deactivated within24 hours . but nothing has been done so far. there are number of customer like this being exploited daily. please help us into the matter, thanks

Airtel — unauthorized charges of hello tune

i am dr ranjan p vithalani[[protected]], i have been charged unauthorizedly Rs.45/- for hello tune in the month of january which I had not asked for. please change the bill accordingly. kindly do needful and oblige.

AirTel — UNAUTHORIZED CHARGING

I GOT A MESSAGE FROM AIRTEL THAT MY MCA SERVICE IS SUBSCRIBED N IT IS RENEWED ON 15TH.BUT I DIDN'T ACTIVATED ANY OF SUCH SERVICE N I BECAME A VICTIM OF CONSUMER CHEATING AIRTEL POLICY.ALSO THE AIRTEL EXECUTIVES DIDN'T TREATED ME NICELY.THEY ARE NOT REGISTERING MY COMPLAINT ALSOE .ONE OF THEM TOLD ME THAT I WAS SENT A MESSAGE TO DEACTIVATE THE SERVICE WHICH WAS GIVEN FOR FREE FOR A WEEK BUT I DIDN'T READ THAT MSG.EITHER THE AIRTEL POLICY MAKERS ARE THINKING US FOOLISH OR THE WANT TO TEASE THE CUSTOMERS FOR SOME PROFIT BY THESE CHEAP POLICIES.

every second consumer is facing such problems

I'm a Madhya Pradesh Airtel Customer with Number [protected]. i have a problem with gupshup pack...
I haven'nt activated it all still my balance is being deducted and that to falsely. I asked customer care whether i have activated any pack. They told me i have activated Gupshup pack on 5 numbers. If its true then they should deduct Rs 75 but they have deducted only Rs 30 i.e there is some false information generated. (i havent subscribed to any of the packs ) pls help me out to get my Rs 30 Back and also how can i know what numbers are active on Gupshup pack if its true.

sir
i have a prepaid airtel connection bearing no. [protected] and i have been using this number exclusively for internet purpose. In the evening of 5th march 2009 at about 7-00 PM i recharged my said connection with full value coupan worth Rs. 333/- . that day i subscribed for daily subscription of internet and sent the message at 52505. then i started using the internet. that day i used internet for 2 hours approximately. but to my surprise, in the morning of 6-3-09 i noticed that all of my balance had vansihed. after that i have been contineously compalining at the coustmor care of airtel but to no effect. all the time they say that they had taken a note of my problem and i would be responded within 24 hours. but it is much regretted to point out that i am yet to receive any response from your company. SO SAD
through this mail i once again, request to look in to the matter and get me the worth of my money back.

Thanx

Hi,

This is to bring to your notice that I haver been charged Rs10 per week even if am not browsing archie comics .

And if this is not done at the earliest, I would like to disconnect the number as i feel this is absolute cheating .

To your surprise I would like to inform you that I have no net connection on my mobile .

Thanks

Lalitha

i activate GPRS service on my mobile at the rental rate of 10Rs per day but on 12 december some extra charges are cut on my phone it is above Rs30 .Customer care officer do not receive the call of me.If i call with other no they do not take any action about this they are waste my time & money.

UNAUTHORIZED CHARGES FOR CALLER TUNES

my no is [protected],, airtel has deducted 99 rs for some downloading, which actually i didin't done, i can't able to reach customer care also.., its too bad

Hi, this is with regard to unauthorized deduction from my account. When asked about the same to customer care, they say I am using SMS service and so it has been charged accoridingly which I am not doing. From Rs. 125 the balance has come to Rs. 55 in one week where the mobile is used for incoming calls and emergency calls.

Why this is happening without our consent.
Please reimburse my balance back for the same.

Sim: [protected]

Airtel Mobile — unauthorized charges

sir, i have Airtel mobile prepaid.no is [protected].Often i find Rs5 is deducted for love service etc.which i never opted for and iam not of that age .My objection to the airtel by way of reply to the same number yeilded no result.Such unauthorised charges irks. The service provider it seems have no responsibility to answer and solve the problem.It is unfair on the part of such big organisation to evade answerand resort to such cheap means to collect charges.Secondly,I paid Rs250 in 2008 for life time validity and the validity period was given Jan2021,but recently the validity period shows as Jan2011,why this change.Whom they are trying to fool?I shall be glad and will appreciate an answer from the authorities.

Yours Faithfully

K.S.Narayanan

Airtel — unauthorized activation of charges

Airtel is going worse as they are taking charges for unauthorized service activation.. I called to customer care and they are saying cooly that form the network side they have taken the balance and wil refund it... I will check my balance often so i came to know that they have charged for unauthorised activation.. How do people form RURAL areas will know this???.