[Resolved]  Airtel — Worst customer care ever

Address:

Hyderabad, Andhra Pradesh

Hi,


Recently i have called up "Airtel Customer care" to activate 3G service on my cell phone with number([protected]), this is where all the pain started, none of the people in the technical support team doesn't know how to treat a customer and i bet they do not even know their own process, which they are working on.
I told them very clearly that i have activated 3G on my cell phone and downloaded the settings to my mobile and still 3g is not working,so they started saying that i have to switch off and switch on my mobile , which i did and that did not work out, i call them again, i told them check their complaint log where i have registered about my issue, but they do not seem to maintain that, i had to make them understand again about the issue i am facing, so they ask me to recheck the settings and again switch off and switch on, i did the same again, does not work again, i call them again........this whole process got repeated for 3 days and lastly one of the executive has promised me that someone will give me call from their supervisor department for which they have asked me for alternate number, so i provide them my alternate number, but they never turned up a call..........today i called them on my own to get the status, so one guy called "Suresh" gave me manual setting and asked me to switch off and switch on my mobile and check for browsing ,asked me to call him on 12134 number and ask for him , eventually the 3g signal was there, but no browsing, so i call 12134....this time the representative " Raju" answered my call, poor guy doesn't seems to have any idea on the process, i told him the whole story ,but he just forced me to repeat the whole steps again, i could do nothing but laugh at Airtel's service, my question for Raju was 1.what is the speed 3g internet? Raju : 300kb to 600kb per second, I said alright, 2. i have 3g service activated, but i am not able to open Gmail and unable to open any site ? Raju : It is alright i can help you, now is the funny part, he asks me to open the browser and type gmail and give the log-in details to access gmail and said that is how you browse...for a moment i was frustrated, but did not wanted to waste my anger on him , simply asked him to transfer the call to "Suresh", so he did, but the call never got connected......I have a list complaint numbers which i have registered....i am not sure if they are reference numbers or complaint numbers ...but they will tell the whole story to Airtel about the list of calls which i made...........all the calls which i made were chargeable at 50ps for 3Minutes, all the money on calls were spent for nothing but a bad service....


I spoke to people called Sarvani, Pampari, Raju(poor guy doesn't seem to have any clue about the process), Suresh....i had few more names, which I don't remember....

I suggest Airtel to look in to this matter and provide me proper resolution, and please stop saying that you are the best service providers....if you want to say that...please make sure to mean it......


If i am not getting response with in a day, i am going to shift my service....
R3GHS[protected]
CMOUD[protected]
C3GDA[protected]
RMOSE[protected]