[Resolved]  Airtel — Unnecessarily Activating value Added Services

Address:

Hyderabad, Andhra Pradesh

I took Aritel Mobile Postpaid Connection 6 months back. I was unnecessarily being charged for a Value Added services namely Subscription Service Alerts since 6 months. Unaware of this I paid my bill for all the previous months. In the last month when I received a hard Copy of Bill, I realized that I didn't subscribe for that specific Alerts. When I called the Customer Care and inquired about this, they just said that my Mobile automatically activated for those services. I couldn't understand without my interference how could my Mobile on its own could activate a Value Added Service.

Moreover, I also noticed that is it necessary to charge a Customer for getting support from the Customer Service? These people started charging 50ps per 3mins. Another interesting aspect is that, when I confirmed (generally by pressing some number) to talk to Customer Representative, just before getting connected to the Representative, the call will be Disconnected. This generally happens twice, and for the third time or fourth time when you call and confirm to connect to Representative then it will be successful. It is a prank played by the Service Provider to charge the Customer for 3 times i.e, 1.5rs just by pressing the confirmation button and not connecting to the Representative.

Providers are becoming smart enough to charge the Customers unnecessarily.

I would like to file a case on the Airtel for unnecessarily subscribing for Value Added Services without my permission and any prior intimation.

Also I would like to request TRAI to take necessary steps to stop Service Providers eating away the Customer Money for the Support which they must provide for free of cost.

E-mail: [protected]@gmail.com
Mobile: [protected]

Aravind Reddy N
Hyderabad