[Resolved]  Airtel — Incorrect information

Address:

Gautam Buddha Nagar, Uttar Pradesh

No response to the emails aswell. Really a bad experience with Airtel.

From: Thusoo,A,Ashish,M7A511 C
Sent: 18/06/12 9:23 AM
To: nodalofficer.[protected]@in.airtel.com; appellate.[protected]@in.airtel.com
Cc: [protected]@live.com
Subject: FW: Mb number [protected]


No response Yet only auto-generated response.

Regards
Ashish


______________________________________________
From: Thusoo,A,Ashish,M7A511 C
Sent: 15/06/12 1:31 PM
To: nodalofficer.[protected]@in.airtel.com; appellate.[protected]@in.airtel.com
Cc:
Subject: Mb number [protected]



Good Afternoon,

I am using airtel Co-operate connection from last 2 years approximately, In the month of April a guy from Vodafone contacted me and said that we will provide a better deal for Blackberry Services than Airtel and Truly speaking I like there deal for Blackberry services, as you guys charge a lot for Blackberry Services. So I placed a request for number port , I got the port ID via SMS. Later I receive a call from airtel they asked me why I want to port the number and I told them the reason.
They informed me that they will not charge me for the Blackberry Services(EDGE) for three months by that time Airtel will come up with better deals. So I agreed with them which I think was a big mistake.
I called to your Customer Service Dep't. in April and they confirmed yes you won't be charged for 1st three months.
But that was not the case I was being charged 499 rental for the package of 899 which was not the package which I was told.
I called many times regarding this to the Customer Service but they failed to help me and advised me to contact you. I don't want to repeat this again and again, so I am writing a formal Complaint to look into this to resolve this issue so that I can pay my outstanding bills and can port this number to some other Service Provider.

Regards
Ashish Thusoo
Mb. [protected]