[Resolved]  Airtel — Incorrect voicemail charges despite in subscribing from the same

Hi this is Sumit, I am using Airtel connection for a long time now. I made a biggest mistake by activating voicemail service once. I realised later that I don't need the said service so I got it discontinued by using *321*673# On calling the above number and following the relevant instructions I got the message that the service has been stopped. Now the problem started whenever I disconnect any call the caller gets the following pre recorded message "You are not subscribed to the voice mail services to activate dial *321*671#" The above message is played for approximately 8 seconds and the call becomes chargeable for the caller despite the fact that I have disconnected the call. Further problem, I travelled to Germany in September 2012 and disconnected few calls and the Airtel charged me around 3000 rupees for voice mail services which I never used and have infact disconnected the same. After numerous interactions with the customer care (who by the way knows nothing at all) I had to pay the charges. I paid those charges on one condition that going foreword I should not face similar situation. I went to Germany again in May 2013 And these guys again levied similar charges. This time I was determined to get it right and after few complaints to customer care, when no outcome was provided I made a complaint to the appellate of Airtel. Those guys reversed the said charges. But Airtel instead of admitting to there inefficiencies mentioned adjustment as disputed. But till date the people who are calling me are paying call charges for the calls I disconnect without being subscribed to voice mail service. I have to be extra careful on roaming because I have Lost trust in Airtel and there billing system. I have made the complaint today as well and I am getting all the vague suggestions from customer care such as change your sim, some in customer care have suggested that I should change the phone. And so called customer WHOcares center of Airtel have sent me a message that's credit limit has been revised from 10000 inr to 2000 inr. I believe Airtel moto is if you can't solve customer problem then they should create such a situation for a customer that he is forced to leave the network. Now I am waiting for current month bill cycle to be over so that I can port my number to some other network. In case Airtel is listening my email address is [protected]@gmail.com and my number is [protected] Regards Sumit Sharma