[Resolved]  Airtel India — irresponsible service for repeaterd complinats

sir, i have made request to cut my addon number [protected] which i am not using for 10months. insted for that number they repeatedly cutting my main number ie [protected]. I am practicing in corporate hopsital as emergency surgeon. because of their irresponsible service even after somany complaints they are not rectifying that.
rom ravichandran subbaraj <[protected]@gmail.com>
to nodalofficer.[protected]@airtel.in
bcc appellate.[protected]@airtel.in
date Thu, Nov 12, 2009 at 10:28 PM
subject REPEATED MISTAKES BY CUSTOMER SERVICE
mailed-by gmail.com
hide details Nov 12 (5 days ago)
Sir, i am using Airtel past 5yrs and my No is [protected]. on 3rd Nov 2009 i have made a request to cut my ADD ON NUMBER ie [protected] which i am not using for the past ten months ( complaint No[protected] . But you have cut my main number next day for which again i made a complaint ( No[protected] on 10th Nov 2009. again today ie 12th Nov 2009 my main number was deactivated instead of my add on number for which again i have To made somany calls which makes me emotionally arrogant. IS THIS SERVICE YOU ARE GIVING TO PRIME CUSTOMERS WHO IS IN EMERGENCY SERVICE? OR I WANT TO KNOW WHY THIS WAS HAPPENED? AND I NEED A PROPER EXPLANATION REGARDING THIS ISSUE.
- Show quoted text -

Dear Mr.Ravichandran

Thank you for contacting Airtel.

We refer to your e-mail dated 12th November 2009 , regarding Mobile # [protected]

We thank you for highlighting your concerns and we sincerely regret for the inconvenience caused to you in this regard if any.

We wish to confirm that we have registered your below complaint for disconnection against the service request number 29342099 . We will revert to you on or before 25/11/2009

We request cooperation till then.

It has always been our effort to provide you with supreme and unrivaled customer service and we assure you of our sincere commitment in meeting all your future requirements too.

We trust the above adequately addresses your query. Your interaction id for this e-mail is[protected]

Thanking you and assuring you of our best services at all times

For further assistance, please reply via e-mail. We can also be contacted through web on [protected]@airtelindia.com.

Warm Regards
Yoga
Nodal Officer