[Resolved]  Airtel India — Wrong Charge

Dear Sir,
My Mobile No: [protected]
SIM NO:[protected]

I have a airtel prepaid connection under airtel one plan for a validity of one year. it's date of expiry was on 18-Oct-08.
Before its expiry date I tired charging for extending the validity period for 2 years by charging Rs. 198 Plan. But I could not do so.

Hence I am requesting you to do the needful by return replay by mail.

To,
The airtel Team

Well the airtel customer care needs an improvement a lot. The executives do not know how to communicate with the customer when they are speaking in ENGLISH. I had an issue with one of mine airtel number, where the services were being charged unnecesarily without using the services, i first spoke to the agent he/she confimred that the issue will be resolved within a specific time and the money would be refunded, i waited for that time and the money was not refunded and at this instance i told the agent that please initiate the DND request, the agent did that, again the same situation happened was charged unnecessarily, at this i spoke to the project manager of airtel who in turn gave me an assurance that the situation will not occur in future, but as i say the promises from airtel people have been always false time and again, again requested the project manger to take necessary steps (before speaking with the airtel project manager i called 198 to register my complaint, but the agents placed my call on hold, even released the call and didn't even bothered to answer my query).Now again i called the 198 to register my complaint again for unnecessary charge on the airtel number, and i spoke to the floor support over there, the SME/A.M assured me again that i will not face this problem in the near future and for which he provided me a reference number, for which he told me that i would receive a call back on my airtel number ::[protected], but the team didnt called me on the day when it was supposed to, this is again a false commitment given to the customer, but the issue is still unresolved which lead me to change my mobile services and i switched over to vodafone.

There are a lot of issues which are associated along with this, which will take a long time to explain, hence can i expect a call back from the airtel department with the concerns that i am facing and a mail is also required.

Thankyou for Reading this concern, hope to get a response from your end.

A very frustrated customer

hi all,
i adnan khan existing customer of Airtel Service.
i am very happy with your service.i want change my billing address of mine bcoz our office has been shifted near to my home, and i want my bills to this address.
102, Masjid Compound.Arab lane, Grant road (e), Mumbai-08.
cont no[protected].

Dear Sir/Madam,

Recentlly i have taken Airtel postpaid card i like the sohniye dil nahi lagda song from Ground Shekhers Album verry much, i would like to upload the song as my dialler tone please upload the same song in your data please.



Thanking You,
Sushant
([protected])

deal all,
put all your complains in http://ccccore.co.in/Complainant/MyComplaints.aspx
after creating an account there.

this may not be very helpful, but may give some solace at some particular period of time

To disconnect my connection[protected]
I am having postpaid airtel connection No[protected], which i rarely use as i have two other airtel connection with me. please disconnect with immediate effect


Thanking you
A.K.Hari
[protected]

Airtel — Unnecessary taken charges and wrong information from 198

Dear sir,

i am using airtel prepaid. i recharged my mobile through mcheck. i did only one time recharge of 50rs. but they automatically recharged thrice time. and i am getting many wrong information about their products. please help me out in this.


Regards,
Sarannath c
[protected]