Airtel India — Disastrous Broadband services

Address:

Bangalore, Karnataka

Hello,

I have been going from pillar to post from last one year till date to keep calling on CUSTOMER CARE NUMBERS and Airtel Staff ( REF # 44536063, F[protected], F[protected]) for problems faced on my MOBILE #`s [protected], [protected] for MOBILE NETWORK CONNECTIVITY issue . Everybody after listening for 10 minutes reverts back with a response that the issue has been taken up to a higher management and will be resolved soon and as such no action has been done and my mobile connectivity is almost dead. With repeated requests about eight times on a customer care line, an AIRTEL executive visited my place on 5th July 2012 and reviewed the situation and recommended for a booster set up without which the connectivity issues cannot be resolved. He was himself faced with a Call Drop/Call Lost problem several times while at my site which I have been suffering from last 2 months. I was promised that issue will be arrested soon and a booster device will be installed within a week`s time from the time of his visit which never happened and almost after 8 months the device was fixed and despite of this the issue remained persistent and while further follow ups were done not even a single executive either called back or handled my problem.

Pls note I have been a corporate customer for AIRTEL from Last 9 years and despite all the follow ups and continuous calling and mails to Mr. Sunil Mittal and their CEO Mr. Gopal Vittal aswell as Nodal Cell,I have been meted with this worst kind of treatment which was never expected and never imagined that a brand like AIRTEL would be doing such things with corporate customers leave aside a common consumer. I don`t expect this kind of treatment and also the level of customer care process which has been placed by their office.


In brief I have shifted my residence about eight months back and have been getting very poor signals while working from my new house. Either signal strength shows just about 1 or 2 levels or suddenly gets wiped out and ultimately disconnected which harass my work big way . Moreover even being on postpaid 3G corporate and than buying a 4G aswell with a seperate connectionit always shows a poor connectivity and hence the call drops or call gets lost in middle of conversation almost all the time and that too when the network shows some signal strength. Most the time signal shows an SOS connectivity on my blackberry and also no signal under 4G connection.

I`m looking forward for an immediate solution on the same and as I have got no response of my phone calls and repeated reminders pls treat this mail as URGENT ATTENTION.

I am having a mail trail of last one year which I have been sending to Airtel entire team and there is no response.Can`t attach the PST file here and let me know if you need any further information.

Looking forward to hear from you,

Thanks and Regards,

-Imtiaz Batkoo

[protected]@gmail.com
[protected]