[Resolved] Airtel — Deactivation of prepaid mobile number without justifying reason

vaibhavgandhi

from Noida, Uttar Pradesh

Address:

Indore, Madhya Pradesh

Dear Sir,

Subject: Deactivation of mobile number [protected]

I am having an airtel number [protected] and been using the same as a postpaid from year 2007 to May-11 and as a prepaid from May-11 to Oct-11. It was deactivated by AIRTEL dt. 30.10.11 stating that it is deactivated because of no usage for 90 days which I strongly disagree as call has been made by me from the number on 19.10.11 which are still present in my call log. The sequence of communication via email by me with Airtel is as follows:
1. I asked the customer care upon deactivation on customer care number 121 and they replied it's deactivated because of lack of documents. I emailed the issue to [protected]@in.airtel.com on 10.11.11 on which they replied on the same day that it was deactivated dt. 26.05.11 and never been converted to prepaid.
2. I replied again at [protected]@in.airtel.com on 11.11.11 stating that I have been using the subject number in prepaid since May-11. Mr. Arun Kumar from [protected]@in.airtel.com replied on 11.11.11 with no justification on the subject and guided me to mail to nodal office.
3. I mailed to nodal center at nodalofficer.[protected]@in.airtel.com on 19.11.11. Mr. Pulkit Agarwal from nodalofficer.[protected]@in.airtel.com replied on 22.11.11 with how to retaining the number back rather than addressing the issue.
4. I again mailed to them on 22.11.11 regarding my issue. Mr. Aman Kapoor from nodalofficer.[protected]@in.airtel.com replied on 24.11.11 that subject number was deactivated with effect from 31.10.11 due to no usage. They also state that they tried to contact me on alternate number and found it unreachable on 24.10.11 but the alternate number mentioned by them is unknown to me and is different from what I filled up in the form.
5. I on 24.11.11 wrote an email to appellate.[protected]@in.airtel.com on the subject understanding that they will give proper addressing. Mr. Jadidi Rao from appellate.[protected]@in.airtel.com replied that subject number got disconnected wef from 30.10.11 due to nonusage, the criteria for the same also listed by him.
6. On 25.11.11, I replied to appellate.[protected]@in.airtel.com that both the condition laid by them for non-usage are not applicable to me and I requested them to furnish the record on the same.
7. Mr. Dhobal Nodal replied from appellate.[protected]@in.airtel.com on the above on 28.11.11 stating that they have rechecked and found the same and are unable to furnish the record.
8. Upon all odds, I followed their direction stated in email dt. 22.11.11 by nodalofficer.[protected]@in.airtel.com for retaining my number back but the Airtel CSD Services, Indore told the same number can not be reactivated for allotment to anyone.
9. At last I have written an email dt. 03.12.11 to appellate.[protected]@in.airtel.com asking them 7 questions. Mr. Pulkit Agarwal (On 22.11.11 he replied me from nodalofficer.[protected]@in.airtel.com) replied on 06.12.11 from appellate.[protected]@in.airtel.com copying their last mail text without answering any of my 7 questions. This truly means that they do not have a answer of any one of them.

I request you to take up the matter with Airtel on ths subject and solve my problem.

Regards,

Vaibhav Gandhi
[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Akshay

from New Delhi, Delhi

Airtel — NETWORK & CUSTOMER CARE,DeAcivated services without any reason

I am using Airtel postpaid since past 4 years, Airtel has given me a credit limit of Rs. 4900/-, acording to me which means i can make calls upto the same amount, but. last month i had a outstanding of Rs. 1870/-, and these bloody bast... 's had barred my calls on 15th may'08, without even informing me. They had called me on 12th May '08 that your payment is due, and i told them i will make payment within 2 days, though my Due Date is 21st of evry month, i made payment through check on 13th evening of Rs.1900/-, I had a car breakdown and was stuck in bad weather on 15th morning, and when i tried callin, my calls were barred, i tried calling customercare, but it only says some advertisments and cancel the call and never connected with customer care. Then i somehow manage to get help and reached office and called the customer care from my landline, they said that you have some outstanding from your last month, so that's why they have barred my calls, when i told them i have made the payments, and why the hell have you given me the credit limit, and ask them to cancel my number, as they have not sent me any message either about the same. and that i don't want to use your service any more, they de-barred my calls within 30 minutes, and this time they had also sent me a message.
[censored]in A** H**es

Akshay

from New Delhi, Delhi

I am using Airtel postpaid since past 4 years, Airtel has given me a credit limit of Rs. 4900/-, acording to me which means i can make calls upto the same amount, but. last month i had a outstanding of Rs. 1870/-, and these bloody bast... 's had barred my calls on 15th may'08, without even informing me. They had called me on 12th May '08 that your payment is due, and i told them i will make payment within 2 days, though my Due Date is 21st of evry month, i made payment through check on 13th evening of Rs.1900/-, I had a car breakdown and was stuck in bad weather on 14th morning, and when i tried callin, my calls were barred, i tried calling customercare, but it only says some advertisments and cancel the call and never connected with customer care. Then i somehow manage to get help and reached office and called the customer care from my landline, they said that you have some outstanding from your last month, so that's why they have barred my calls, when i told them i have made the payments, and why the hell have you given me the credit limit, and ask them to cancel my number, as they have not sent me any message either about the same. and that i don't want to use your service any more, they de-barred my calls within 30 minutes, and this time they had also sent me a message.
[censored]in A** H**es

RAMESH CHANDRA

from Delhi, Delhi

prepaid 2 new connection — both connection are deactivated by airtel unknown reason

my two new airtel prepaid connection are as under:-
1) [protected] 2)[protected]

both connection are purchased from different shop but i do not know that why that connection are dead.
kindly let me know the reason. i am facing lot of problem of your services. please improve it & HAPPY DIWALI
RAMESH CHANDRA
[protected]

vaibhavgandhi

from Noida, Uttar Pradesh

My contact no. is [protected]. I have not received any sms sent by you as mentioned. Further if my number is non contactable when you tried, this may be because of Airtel network I am using, however the point is noted and I will change the network. Also I may be reach at email id [protected]@gmail.com.