[Resolved]  Airtel — Internet IPTV

Its a very pathetic and absolutely disappointing service provided by Airtel regarding rectification of services.For the whole story you can read the other sections of this email.

I was told that my complaint would be addressed by 9:00AM 25th March the complaint no 30471180.I was contacted by your Engineer My. Neeraj Shrivastav at around 5 pm, which is well beyond the stipulated time of 9 AM only to inform me that its a back end problem, and so he wont come and atleast take a look at the problem.This backend problem apparently has been going on since 21st March, What I seriously cant get my head around is your customers service people arent able to inform me this when I call them in the first place, all they provide are empty assurance of the problem being rectified.



On Sun, Mar 24, 2013 at 5:05 PM, <[protected]@in.airtel.com> wrote:
Namaste Deepankar Pal,

You wrote in on[protected], regarding slow browsing for your airtel account number 16077763.

We regret the inconvenience caused to you in this regard.

We have already registered your request. Your Reference number is 30471180. Our team will contact you by 25-MAR-2013 09:00 AM with an update on the same.

Thank you so much for choosing to continue with airtel. We welcome your feedback.


Warm Regards,
Shaju Pottiyambi
Customer Care
bharti airtel limited.

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[protected]Original Message[protected]
From: deepankar.pal.[protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 24/03/2013 04:27:30 PM
Subject: Complaint Internet Broadband and TV Connection

I registered a complaint on 21st March 2013 regarding non functioning of my
broadband and IP TV connection. I was assured from your customer care that the
problem will be rectified by 4pm 22 March. The complaint no for this was
30350892.The problem was not rectified and your officials told me that they
would defintely take care of this by 8 pm 23 March 2013.I was contacted by a
representative of Airtel informing us that he would be visiting in order to
take care of the problem, the fellow never came.

Today 24th March I contacted 121 again only to find out that they have updated
their database regarding the complaint that it has been rectified and all is
well, they did so without getting a confirmation from us.When we pointed out
this fact to your people, in their wisdom they registered a new complaint
30471180 again assuring us that the problem will rectified soon. Please stop
being a red tape bureaucracy and take some quick steps.

My airtel fixed line phone no: [protected], My internet is functioning at a pity speed of 0.71 mbps while I have subscribed
for 4mbps.

Please take some concrete steps in the right direction.If incapable of that
then acting in a righteous manner please provide the no of a higher authority
whom to address the complaint to, since the hierarchy to which I am currently
addressing is deaf.
--
Deepankar Pal