[Resolved] Airtel IPTV - Customer Service — Shoddy service, and through disregard for customer | |||
I am customer of Airtel's IPTV service in Bangalore. On the 10th of June, I had made a request with the customer care for an additional channel (-NeoPrime). Making such a simple request was itself, a very great ordeal - with me having to spend 1hour in trying to talk to right person. I have misdirected time and again, from one number to the other - it was more like a ping pong game where I get bounced from one number to the other, in this process I was also directed to call a customer care number in Delhi !!! After an hour of enduring, when I finally get through, I place this simple request and I am told by the representative that it would be activated in the next 24 hours. And after 24 hours, when I see that nothing has happened on this request and when I call the customer care to check on my request. I am rudely told that there is no request logged at all !!!! Is this "customer care" !! I would want to complain and make my fellow customer aware of the abysmal levels of service provide by the carrier. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
AirTel — disregard for their customers
hii wats the wrong with you guyd if you can't help me plz close your dukaan like airtel service, you guys are so redicules why don't help regarding my concern. i am just going to port my number with any other company. You guys are bull . i want a quick feed back if you feel shame on you.Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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Airtel — misdirected by customer care
on 02 mar 11 at around 1730hrs, i have given a call to customer care, asking about full talk time, chap replyed that u ll get full talk time on RS 220 recharge, when i hav done my recharge on the above amt i hav got a talk value of 199, then i rang up customer care again he said that was a mistake on there part they accepted the mistake by there executive and did nothing thereafter.