[Resolved] Airtel - IPTV — IPTV not installed

ashishverma

from Mumbai, Maharashtra

Address:

Ghaziabad, Uttar Pradesh

Dear Sir,

I enrolled for Airtel IPTV Service on 21 March 2011 vide at my residence in Indrapuram,Ghaziabad. The Triple play Service launched recently caters to Telephony, Broadband Internet and TV over a single line.

For the installation of service, I’ve paid Rs.1750/- as installation charge with a monthly pack of Rs.999 per month which includes unlimited broadband and a landline connection. My experience so far has been VERY FRUSTATING, full of agony, mental torture and all my communication is affected which has deeply hurt my family, me and my office work, .

The said initially that it will be installed within 3 days and i got the message (sms) also that it will be installe dwithin 3 days. I am complaining this since 25 March 2011, but no one is coming to install this. I have repeated calls to Airtel so many times. I am always told that either the Server is down or the Server is getting upgraded. On sunday they said that everything is fine and it will be installed today.Then they said sorry we have some problem and will come on monday anyhow.After that thsy said will come on tuesday at 4 PM.Then they said till 7 and then till 9.After that i got a call and said sorry will come tomorrow.

My family members are deprived of their entertainment needs as the TV is down.Today is the India pak worldcup semifinal and we will not be able to watch that.

want Airtel to restore my service, confirm that the service will run uninterrupted as the whole communication gets affected with this service, refund me the installation amount and compensate me for the denial of services, false hope and false promises, non-functioning of Telephone, Broadband and TV and for the harassment, mental agony and loss of income it has caused to me other family members.

Also, Airtel should be directed to put in a geographic redundant system so there are no further excuses like service upgrades the whole communication needs are affected by an untested system/service. Allowing such services on one pipe is catastrophic itself in nature and such services let Airtel monepolize and take the customer to ransom by not committing to restoration of services.

Ashish Verma
[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

amit.kishore

Airtel — ipTV installation - Refund

Hi,
I have been chasing Airtel for more than a month now to provide ipTV connection at my home. They collected the check on 6th Aug and ever after that there is a disturbing silence. I had approached their nodal officer and appellate as well but seems like I am bouncing off a wall only. No one cares whatever you say - there is a std reply "We will get back to you at the earliest". No one cared to even understand on why am I going for the disconnection and resolve the actual problem of getting the ipTV installed.
It's been over a month and I have asked that if installation cannot be provided then refund my check - but again no hearing. I have called 198, dropped multiple notes to nodal officer (Akshay) and Appellate (Chinaswamy N) but seems like they are least concerned and everytime you drop a note the response time is 72 hours before which no one replies.
I fail to understand Airtel's behavior in this regards. Although I have been a heavy Airtel user (2 mobiles, landline and internet) but I am seriously thinking of reducing my reliance on Airtel now.
I am hoping through this channel to get some sort of resolution on this problem.
My complaint no with airtel is: 16093930.

Thanks,
Amit.
+[protected]
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