[Resolved]  Airtel — extortion

[protected] Forwarded message[protected]
From: Ritikaa Mamik
Date: Friday, March 22, 2013
Subject: Broad Band connection phone no 41069585
To: "Appelate.[protected]@in.airtel.com" <Appelate.[protected]@in.airtel.com>
Cc: amarjyot hundal <[protected]@yahoo.com>






Regarding my broadband land line shifting from B 109 Neeti Bagh to C-20 (Gf) West End, New Delhi 110021.
Tel no is 41069585.
The first shifting request was put in last week of july 2012, another request was made in first week of august for shifting of connection as I shifted my residence on 31st July 2012 and handed over the vacant premises to my previous landlord.

In August 2012, was informed that no tags were available by Airtel in Westend and shifting would not be possible for a month or so I requested  cancellation of the said number. Thereafter I was  overseas from 20 august - 30 september 2012. I made a few follow up calls for cancellation and I was told it would be done after I cleared all dues.

On the 6th of nov, received a call from Rakesh[protected] okhla airtel office who assured me if I make a payment of 2800 for subscription cost of August / sept/ October 2012, I would get a tag immediately and that our connection would be active next day even though we had not made any further shifting requests. I was unwell and hospitalized and Rakesh was very convincing and assured me the said services would be activated the following day. I had the payment whilst I was admitted in Aashlok hospital, attaching the reciept with payment made. Rakesh then began misleading us and I ve spoke to him on the 7th / 8th /10th/12/ 15th november finally when he Informed me there is nothing he can do and that I should approach consumer council instead of calling him after collecting the said dues from me. I had given a cancellation request but still paid the dues thinking that we would have our preferred network but this has turned into a nightmarish ordeal for me. When I haven t availed services due to non availability of tag, what did I pay for ?

Some of the sms s received -

> airtel alert! The service request 19726346 logged on 04-Aug-12 for your
> airtel fixedline [protected] is now resolved. Status : Closed
>
> (1/2)Namaste! Thank you for contacting us.The reference no.for your airtel
> fixedline [protected]_dsl is 24566046, registered on 09/11/2012 16:33.
> (2/2)We will revert to you by 16/11/2012 16:33.
>
> (1/2)Namaste! Thank you for contacting us.The reference no.for your airtel
> fixedline [protected]_dsl is 24820678, registered on 17/11/2012 10:34.
> (2/2)We will revert to you by 22/11/2012 10:34

Unfortunately the messages from July / august 2012 are no longer available on my phone.

My neighbors moved into C 19 Westend and magically a tag became available for them in December 2012, I guess being an employee with a multiple national tags become available more easily.

The saga continues through february and march 2013, I still don t have a fixed Airtel broadband connection but I m now being harassed and threatened by the staff at Airtel Okhla retention office Phone no [protected] The said legal lady caller Neha has called me a number of times has threatened with going legal and taking action. She has been verbally rude and abusive on a number of occasions. Is she representing Airtel, if yes, she needs to be taught etiquette and how to behave / talk to a customer ( if I can call myself that even when I don t have a installed broadband connection). This calls were like recieving an ultimatum from a goonda ! I don t have the said connection, address has been updated but no services are being offered and I am being harassed for Rs 3600 for subscription etc but I m yet to receive a bill for the said amount.

I have now received a legal notice from Airtel and I intend to pursue the matter in consumer court. This is harassment and now extortion, how else does Airtel justify billing for services not being offered since August 2012.

I no longer would like a connection after this battle and harassment I have endured with a company such as Airtel stooping so low with no ethics whatsoever.

Amarjyot Singh Hundal
[protected]

C 20 Westend
Ground floor
New Delhi 110021