[Resolved]  Airtel — Airtel - The carelessness and disrespect shown by the executives

Address:

Karnataka

Hi,

This is a complaint regarding Airtel's new postpaid connection.

I have applied for a connection on 4th Feb 2012 at the Airtel Relationship Centre, Frazer Town, Bangalore.
I was requested to choose a number and it was [protected]. I got it from the executive named Mr. Masood and he said it will get activated in 4 hours.

It didn't get activated for a week and then I approached them on 14th Feb 2012 and he said it is activated. But when I checked from the Hotline number in the centre, the customer care executive told me that the connection was in some Mr. Prasad's name and mistakenly allocated to me.

Then they promised me for a new number and I chose [protected] from Ms. Nancy, seems to be the Customer Service Manager (CSM) there. I intentionally asked her, do they need to change the original SIM or it will get activated in the same SIM for which she said, it will get activated in the same within 1 hour. The next day also it didn't get activated and when inquired the other executives told that both Ms. Nancy and Mr. Masood are on leave.

Finally when I approached them on 18th, they said that the SIM is not supporting and asked to change it for which I requested and cancelled the application.

Now, we realised that Airtel's service (may be not in general, but with that particular outlet) is very bad and planning to move with some other service provider. Also I would not recommend my friends or relatives for a connection.

Few complaints:

The carelessness and disrespect shown by the executives there (esp. Mr. Masood and Ms. Nancy)
While we have provided alternative number, why didn't they call on the very first instance and just waiting for us to voluntarily approach them
Their less knowledge about the SIM Card on which the number can be activated or not
After several times of requests, they told us where to log a complaint
These complaints are not to pin-point the executives or any actions against them, but for Airtel to rectify them in future, so that, frustrations and disappointments may not occur to any other customers like me.

Thanks anyway - a never ever again customer to Airtel.(fyi - I have been a customer of Tata Indicom and Vodafone only till now and just thought o[censored]sing Airtel due to relocation, but will never dare to use it).

Regards,

Avudai Nayagam
[protected]