[Resolved] Airtel Kerala — Disconnection of mobile number | |
I am Sanjeev Nair, NRI from Abu dhabi. I have taken a pre-paid mobile phone connection from Airtel from a shop in Mallapally in Pathanamthitta Dist, Kerala in July 2009. I have paid Rs. 2500/- for my fancy number [protected] as demanded by the shop owner. He told me that this is a life time SIM and I have paid upto April, 2012. The message from Airtel also confirmed the validity of the SIM. When I left India, I had a balance of more than 2000 rupees and after coming to Abu Dhabi, I use to get messages from Airtel. Few days back, this SIM got disconnected, and i contacted my cousin to find out the reason. He says, there are some conditions for this connections, which was not told to me or informed me either by SMS or by any other means, in which if this connection is not active for more than 3 months, it will be disconnected by default. This is a total injustice to me as an NRI, who use to visit his home once in a year and spend lot of money on my mobile. How can Airtel disconnect my SIM which had an expiry upto 2012 and have balance of 1160 rupees, without informing me by SMS or Mail or Call ? I want to continue with my airtel with my same number, if they allow me to do so or get back the my money and take a new connection. Will you please consider my request? Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
7 Comments | |
Comments
My name is Akhil menon the mob no is [protected] am using dis no for the last 2-3yrs. The last 4months i was in Dubai and i was able to receive messages from airtel as well as from my friends.but from yesterday status showing is no service .i need dis no in any cost as dis is a request from yours valuable customer...
plz do the needful as soon as possible
Akhil Menon
[protected]@yahoo.com
plz do the needful as soon as possible
Akhil Menon
[protected]@yahoo.com
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My name is HAKEEL ..i take fancy pre-paid number [protected] for 1500rs... i use this number till i left from kerala.. and also i use the connection from the europe from ther i lost sim ...i try to take the duplicate now but from the office they told its not possible after 3 month ... i given this number in all my certificates and my company form also i given this number... wat can i do. ... no one using that number still in pack so any think can do for me...will u inform wat i wanna to do on ... please inform on this mail address /ameen_[protected]@yahoo.co.in ///