[Resolved]  Airtel Land Line — Land line is not working

Re: Customer I.D: 11771054; Tel No.[protected], Telephone installed in the name Of: Mrs.Kamlesh Sharma, H.No.248, Ashoka Enclave Main, Sector-35, FARIDABAD-121003.

Subject: Complaint about

(a) Inflated telephone bill for the period 08.05.2009 to 07.06.2009 raised vide Invoice No.[protected].
(b) Toll Free Numbers also charged
(c) STD Lock not activated despite numerous requests.
(d) Other Numbers wrongly shown as “called from my telephone numbers(details attached)”


Dear Sir,

I am constrained to lodge this complaint before you after numerous telephonic calls fail to appreciate your customer care centre, sector -37 to look into my complaint.

I am surprised to note that none of your customer care executive came out in my rescue.

I wish to state and lodge the following complaint i.e. as under:

1. That, I, Mrs.Kamlesh Sharma w/o Mr.S.K.Sharma (Retd.Indian Railway Employee) is the bonafide senior citizen and a respected peace loving resident of House No.248 ASHOKA ENCLAVE MAIN, SECTOR-35, FARIDABAD-121003.
2. I am also happened to be your bonafide customer and installed your telephone connection as I.D 11771054, Tel No.[protected].
3. That the trauma starts after receiving the referred inflated bill for the period 08.05.2009 to 07.06.2009 raised vide Invoice No.[protected].

4. On scrutiny of the aforesaid bill I found that the bills were raised erroneously, without any basis, even for the tall free numbers and also called numbers shown as imaginary.(I never called such numbers and not known the numbers belongs to whom?).

The details of the objectionable telephone numbers shown to be called
from my telephone numbers are as under :

Sr.No. Telephone Number (Shown as called from my telephone number) Date
1 [protected], [protected], [protected] 06.06.09
2 [protected] 27.05.09
3 [protected], [protected], [protected] 04.06.09
4 [protected] 30.05.09
5 [protected] 29.05.09
6 [protected], [protected], [protected], [protected] 16.05.09
7 [protected], [protected] 05.04.09
8 [protected], [protected] 03.06.09
9 [protected](four times) 01.06.09
10 [protected](two times) and [protected] 08.05.09
11 [protected], [protected], [protected] 13.05.09
12 [protected], [protected], [protected] 15.05.09
13 [protected] 18.05.09
14 [protected], [protected] 24.05.09
15 [protected], [protected], [protected], [protected], [protected], [protected] 27.05.09
16 [protected] 06.06.09
17 [protected] 03.06.09
18 [protected] 06.06.09
19 [protected] 15.05.09
20 [protected](two times) 05.06.09
21 [protected] 20.05.09
22 [protected], [protected] 28.05.09
23 [protected](two times) 23.05.09
24 [protected] 04.06.09
25 [protected] 01.06.09
26 [protected] 02.06.09

5. I believe that some one either misusing my telephone connection in connivance with your field staff and deliberately, despite my requests to correct /restore the STD lock facility not restored/corrected the same.

6. It is also pertinent to note that how can these numbers shown as called from my telephone number and also the tall free numbers included in the detailed list and charged?.

7. That in the sheer violation of bye laws and guidelines of TRAI.
8. That I complained to the CUSTOMER CARE i.e. I can say with conviction that YOU’RE SECTOR-37, ”FARIDABAD AIRTEL CUSTOMER CARE” ARE NOT BOTHERING TO CUSTOMERS REQUESTS.

9. I humbly submitted with my earlier telephonic complaint i.e. pending with the customer care, no action initiated, no on the spot enquiry conducted and even not activated the STD LOCK facility.


Keeping in view of such aversions and contentions I once again request to your good selves to kindly intervene in the matter and stop the issuance of inflated bills and stop raising the bill i.e. not at all used by me, withdraw the referred bill and correct the same along with activate the STD facility immediately and direct your Sector-37, Faridabad officials to do the needful.

Thanks & Regards,



(Kamlesh Sharma)
Kothi No.248, Ashoka Enclave Main,
Sector-35,
FARIDABAD-121003
(Haryana)
Tel No.[protected]
M.No.[protected]

my firm telephone is not working the is 42118599
plz do some in my faviour

Dear Sir,
My airtel no.[protected] is not working from last 4 days.So please note the my complaint and send your
executive for check it.My billing adderess is M/S. Electro Power Control
Plot No.21, 20/4, Main Mathura road
Near Bhatiya Crane Faridabad
Thanking You
For Electro Power Control

Sachin Pandey
[protected]

Dear sir,

My airtel No is 4109232. I pay my bill on 25/07/2011 but till i didnot get back my outgoing facility. So I am not interesting to continue this service