[Resolved]  Airtel Landline[protected] — Billing Errors

Address:

Gautam Buddha Nagar, Uttar Pradesh

I got Broadband Connection in Apr 2009 on my landline No[protected]. Due to repeated errors in billing I requested closing the Connection. Airtel assured me that the error will not be there on landline as details of calls made are sent with the Bills. So, I terminated Broadband and agreed to use only Landline Services from Jul 2010.
I noticed overbilling in Aug and lodged repeated Complaints of DSL charges of Rs 60/- being billed eventhough Net was terminated. Airtel agreed to waive-off these charges. I waited for 3 months but neither waiver nor stoppage of DSL charges was done. Hence, I asked them to permanently close the connection and adjust the last bill against Excess Charges. Airtel continued to lure me with many offers at least rates. Their Mr Ashish Pandey Mob [protected], team Leader Noida, promised immediate waiver of Balance and restoration of Outgoing Calls on payment of Rs 2000/ which I did same day.
For last 10 days I am getting Messages of discontinuation of Services if I donot pay the Balance Amount immediately. My effort to contact Ashish meets with NO REPLY
and the SMS TO LODGE COMPLAINT shows error everytime. Finally, I contacted his assistant Mr Raj on 27/04/2011 and he promised to expedite waiver. Yet I got a threat today to pay the amount or forego the Connection.
I am a House-wife of a middle-class family and fed-up with such ruse. Kindly help me at the earliest as my elder daughter in USA has only this No to contact. Please also send a BSNL Landline-cum-broadband service request form to enable me to switch over to more reliable ISP.
Thanking you.
Mrs Sujata Kumar ([protected])