Airtel Landline & DSL — LANDLINE & DSL NOT WORKING FOR MORE THAN A MONTH

bhalladeepak

from Delhi, Delhi

Address:

Central Delhi, Delhi

MY AIRTEL LANDLINE CONNECTION [protected] IS NOT WORKING SINCE AUGUST 27, 2010 FOR WHICH A COMPLAINT WAS REGISTERED WITH AIRTEL ON AUGUST 28, COMPLAINT NUMBER 36978850, HOWEVER AIRTEL CLOSED THIS COMPLAINT WITHOUT RESOLVING ON SEPT 13. ON ASKING WHY MY COMPLAINT WAS CLOSED WITHOUT RESOLVING THE CS REP OPENED A NEW COMPLAINT NUMBER 37574906 AND RUDELY REFUSED TO REOPEN THE PREVIOUS ONE.

THAT WAS ON SEPT 13, AND TODAY IS OCTOBER 1, HOWEVER THE PHONE IS STILL NOT WORKING NEITHER I HAVE RECIEVED ANY WRITTEN INFORMATION OR ANYTHING FROM AIRTEL ON THIS.

I TRIED TO CONTACT SOME PEOPLE IN CORPORATE OFFICE HOWEVER THEY HAVE ALSO BEEN MAKING FALSE PROMISES.

AIRTEL HAS SERIOUSLY VOILATED "TRAI’s Telecom Consumers Protection and Redressal of Grievances Regulations 2007".

I DONT THINK I WANT TO BEG ANYMORE FOR GETTING MY PHONE FIXED, AS AIRTEL'S CUSTOMER SERVICE IS PATHETIC.

TO MAKE IT WORST AIRTEL BILLED ME, EVEN FOR THE PERIOD WHEN THE PHONE WASN'T WORKING.

HATS OFF TO AIRTEL AND ITS STAFF FOR MAKING NEW RECORDS IN POOR CUSTOMER SERVICE.

Was this information helpful?

No (0)

Yes (0)

Related Airtel reviews

View all 54499 Airtel Reviews

Comments

bhalladeepak

from Delhi, Delhi

Dear Rakesh,

Please note that this complaint has been noted by your company earlier also on 28th August 2010 and as you mentioned your team is working on a resolution, I would hereby request you to tell me what your team is doing and how?

Please also tell me what are your comments on your company's voilation of TRAI’s Telecom Consumers Protection and Redressal of Grievances Regulations 2007".

Please also tell me what your company has done to keep your customers informed of the challanges that you may be facing in resolving this issue?

Best Regards

Deepak Bhalla
[protected]

anch_frnd

from New Delhi, Delhi

My airtel landline no. is[protected] is dead. I have lodged complaints many many times ( one of the complaint no. being[protected]. Without resolving the problem, after 2-3 days we recieve sms that the problem has been resolved. This is something realy untolerable. We have not been able use our phone since the last soo many days. You may check this from your records as well.

Further the broadband problem also stands as it is. After working for sometime, it stops working.

Kindly sort out the problem as soon as possible.

Thanks
Rakesh Kumar Jain
[protected]

ruchiyagnesh

from Alampur, Telangana

my airtel landline No[protected] is dead from yesterday. Please repaire it and also correct the e-mail address [protected]@rediffmail.com.

Thanks

Dr Ruchi Nigam
Jabalpur

vinit26180

from Ahmedabad, Gujarat

i think this company is making fool o[censored]s we should tell of our friends & soical near &dears about it & ask them to surrendear their airtel connections &also take care that any one from us should not get a new airtel connection

ekans97

from Jabalpur, Madhya Pradesh

Same case is with me . They Resolve the issue without any feedback