[Resolved]  Airtel Landline Services — Disconnection Request

Address:

South Delhi, Delhi

We had requested Airtel on March 4, 2010 to cancel 2 out of the three lines we have under one Account

I have received my bill for the Month of march, dated Apr 04, 2010 for the period from Mar 02, 2010 to Apr 01, 2010, and could figure out that my request/ directions were not adhered to.

I therefore called their customer service department and spoke to Piyush. He told me that the request was received on Mar, 13, 2010 (whereas it was received on March 04, 2010), but the lines have still not been cancelled. Apparently, there was a retention call made, and someone at our office, as claimed by them now, and we had agreed to continue the service. This is totally incorrect and untrue. I Kunal Mehra, am the only one handling this office, and it is my mobile number that you have on the records for any correspondence. On hearing this preposterous lie, I asked that I get a Supervisor on the line.

I have just spoken to someone who is supposedly a Supervisor at the Airtel call centre, called Danish Siddiqui. This bloke did not at best have adequate English Speaking Skills to be on the phone leave alone become a Supervisor. I have no intentions to point out the ineffeciencies in their system or to tell Airtel how to recruit, but I am concerned about the service I have been provided. In whatever broken English I could fathom, I learnt that this guy had neither any intention nor did he have any capability to help me out, and simply was taught to tell the customers to write another e-mail to follow up.

If you want your cutomers to send you a mail for every follow up on a written request, your company too should have sent me an e-mail stating that you guys have managed to speak to us and retained the numbers, and thus have put a closure on the so generated request number for the intial request for the cancellation of two of the three landline numbers. It only goes to show how much of time is valued in Mr.Mittal's company.

Well the Bottom-line is, WE ARE NOT GOING TO PAY THE RENTAL FOR THE MONTH OF MARCH FOR THE TWO CONCERNED LINES AS THERE WAS NO RETENTION CALL

I will be forced to forward this complaint to the DoT, and the TRAI if this is not looked into and resolved in the next 7 business days. I will also be willing to send a copy of this to a well known daily national news paper, and of course have my lawyers take up in the consumer courts.