[Resolved]  Airtel / Lg Handset — regarding airtel to airtel free talk time

Dear sir,
I Mr sandeep Honrao have been your customer since from one year .

I had purchased a LG Handset model KG 110 on 6/2/2007 from “ANAND SHOPEE” Anand nagar pune.

The details of handset are as follows.

MSISDN: [protected]

SIM:[protected]

IMSI: [protected]

The scheme was such that 2399 ka Handset with 2399 ka talktime free (Airtel to Airtel)

ONthat LG handset box it has been clearly mentioned that

LG ke Rang,Airtel ke sang

Buy LG KG 110 for Rs 2399 and get free outgoing calls worth Rs 2399* for two years.

Free incoming calls validity for 2 years,

Free prepaid connection,

I have purchased this mobile for KBC –3 and enjoyed the programme continuously up to 52 episodes and also seen your Airtel Advertise & the famous Airtel tune in between the programme I have no. of relatives and friends of Airtel connection. I am enjoying Airtel to Airtel free talktime since from 1 year.

I recharge my handset on12/2/2008 with 265 Rs talktime for other calls. But from 13/2/08 my mobile is showing 0 talktime for Airtel to Airtel before completing 2 years and you have deducted from my other balance without informing anything .

Why this has happened ?What went wrong?

My Mrs Archana Honrao visited Aanand shoppee & launched a complaint regarding this kind of cheating.The owner told her to go to vega centre near swargate.

Then she has visited to Airtel office in vega centre in pune and launched a complaint . The lady told her that you would have been removed the SIM card & tried in another handset .This is handset migration problem according to your system software.Is it True or cheating?

The handset is always in our home & nobody would try to remove the SIM .

Mrs Archana Honrao has her own handset of no [protected].I also have another handset of no [protected].

I would have removed the SIM in somewhere around march-07 & tried in another handset,but then i know that the scheme SIM card wont work in any other handset.

That was an old story.After that you have not deducted my A to A free talktime .

So please again give me my balance A to A free talktime upto the desired period.

Your office staff lady told to my Mrs that it would require another 15 days to find out why your A to A talktime has been cancelled .

I request you to please do the needful as earliest.

Is it possible to switchoff my mobile for 15 days ?can i tell this to at least 1000 peoples /

I am also working in UPS company as a customer support engineer in pune

I and my Airtel friends/relatives do not want to end the relation with airtel.



Yours faithfully

sandeep Honrao



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