[Resolved]  Airtel — Justification

Address:

Lucknow, Uttar Pradesh

Dear Airtel,

Subject: Why one should use your service.


This is to inform you that I have recently purchase a new airtel postpaid connection from Initiative Data add-9-D, Shringar Nagar (Adj Avadh Hospital), Alambagh Lucknow. At that time I have submitted proof of my photo ID (PAN Card) and Address (photocopy of electricity bill) along with one photo with that form. Inspite of submitting all the necessary documents my outgoing calls have been barred without giving any prior information that too on Saturday so that I have to wait till Monday to resume my service. Don't you think this is crime to make person phone less in this Information era.

My phone has been barred on Saturday evening without any prior notice, I came to know when I have to make a urgent call. Than only I came to know you fool you have been cheated by Airtel.

The customer care people say your phone has been barred due to address verification. Now there is my question, if my address proof was wrong than why they have provided me the connection and the staff you have appointed over there are not costumer friendly. Instead of doing customer assistance they all are involved in gossips and jokes among them self.

If the person is doing address verification was unable to find the address, should have been contacted on my number. Instead of doing this, I have received a call from airtel on 29 Jul 2010 asking that please give me you electricity bill no. I have told that the bill is not with me please call me after 10 min I will let you know but I didn't receive any call further. and outgoing calls have been barred on 31 Jul 2010. Since than I have to go to the PCO to make a call and force to beg others phone in emergency situation.

What if I face a life threatening situation and i wont able to make a life saving phone call.




Please give me the clarification for barring my outgoing calls without giving me prior intimation.
How you say yourself a most admired brand in India??????????????????????????????????????????????




Sudeep Verma
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