[Resolved] Airtel — Set top box not working

sandip.angadi

from Mumbai, Maharashtra

Address:

Maharashtra

I have a Airtel DTH connection (ID-[protected]) since Oct 2009. I had been facing DTH set top box not starting immediately since few days, but since i could not reach the toll free & tolled numbers, i left the umpteen tries since the set top box used to start up alas in 10 minutes after warm up.
But since yesterday, the set top box has completely stopped working & the lights keep flickering. I have been trying from as many numbers to reach them even smses of "HELP" on 54325 as mentioned in an sms which came from them.
Have also lodged a online complaint with them but to no avail. Is any of the AIRTEL management listening to their so called "Customer care" numbers not working.

Please look into the matter as i will have no other option than switching services to other service provider.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

naveen0707

from New Delhi, Delhi

Hi my customer ID is [protected], there is major problem in the set top box, and it completely switched off for last two day and i have been calling the customer care for last two day. I have never had such bad experience with any customer service department.
First it takes 5-7 min to get connected to a callcenter agent and they keep you on hold for 10-15 min and hung up the calls. And again when you call back they say there is some technical problem
A request to all don’t buy airtel settop box and if bought they don’t expect any customer support.

mkp777

from Kolhapur, Maharashtra

Same here, its been 16 days now, no resolution. My Airtel HD STB Box hangs every hour or so, no fix even after 5-6 hours on call. Connection ID: [protected]. Manish.

Im thinking of Switching to TataSky in April'11. Im paying Airtel Rs 650/- for 3 connections, now I think its not worth. I was Airtel loyal customer in Broadband too, and was very happy with their service, which is why I chose to buy Airtel even if it was expensive at that time. Now I am repenting.