[Resolved]  Airtel — Fraud by Airtel DTH

Address:

Maharashtra

Customer ID [protected]

16th Sept 2011: We have filed a request for disconnection and refund of our balance with Airtel DTH. Then we have been told that [COLOR=#009900 !important]technician[/COLOR] will come by 17th Sept 2011. However that day no one came.

19th Sept 2011: We have received a call from technician who [COLOR=#009900 !important]confirmed[/COLOR] that he will come at 7 p.m. on 19th for [COLOR=#009900 !important]recovery[/COLOR] of dish etc. However when we reached home and called them up by 7.15 then they rudely [COLOR=#009900 !important]said that[/COLOR] they can not come.

20th & 21st Sept 2011: Same story was repeated for the next two days. Airtel DTH is so pathetic that they don’t even have the decency to inform customers that they can not come on scheduled time.

22nd Sept 2011: We received a call from Delhi nodal office of Airtel DTH and that person told me that technician told them that we have told technician to not to call us up. Its pathetic! First of all technicians never called us up to tell us that they are not going top come and when we used to call them up then they either switched off their phone or did not pick the call or gave a rude answer that they can not come. However, anyhow that day they came for recovery and we handed them over everything in good condition. We have been told that we will receive our balance of Rs. 3088/- by 29th Sept 2011.

29th Sept 2011: As expected from Airtel DTH, we have not received our refund cheque by 29th Sept 2011.

30th Sept 2011: To enquire about the same I called up at [COLOR=#009900 !important]customer care[/COLOR] then they said that they don’t have “Recovery Receipt” hence our request can not be processed. Airtel DTH had left no stone unturned to harass its customers.

5th Oct 2011: Ultimately I have to send the scanned copy of “Recovery Receipt”. Then I have got a call that I will receive my refund cheque by 20th Oct 2011.

20th Oct 2011: I have not received my refund cheque.

21st Oct 2011: Now they are saying that they have dispatched it on 17th Oct 2011 via courier and they are again asking me to wait for another 10 days.

27th Oct 2011: I have received reply of Airtel Presence but as yet no one had contacted neither did they tell us by when it is expected to be resolved. They are just making vague statements. Since last two months I am just getting vague statements that we need time of 10 days etc etc every time I send an email. They are just not intended to return my money.