[Resolved]  Airtel — Misbehave and harassment By Airtel collection Agency

Airtel — illegal disconnection of airtel

I am Cdr RS Patial (Retd) Advocate at Dehra Distt Kangra Himachal Pradesh. I had a an Airtel Mobile connection No [protected] since 2004. This number I had taken on premium from the local airtel dealer in 2004 as it matched with my landline number[protected]. However in March 2009 I started getting meeages from Airtel that they have not found my form in their office/record and that I should sent a fresh form indicating resendial details thro the local airtel dealer, which I did twice. But the Airtel bosses sitting at Dharamsala & Shimla or elese where started disconnecting my services and I had to rush to the local dealers and they used to talk to the concerned people and got the services resumed . This natak went on for almost a month . In between I had recharged it with Rs555/=. And finally, despite having sent the fresh form, my phone was completely disconnected on or about 10 April 2009. I have moved a complaint before the District Consumer Redressal Forum Distt Kangra, camp at Dehra and have clained Rs50, 000/= damages. I would like to know as to why my phone which I was using for 5 years was disconnected. I have been subjected to lot of harrassment and my clientele is unable to contact me. I have suffered financially on acccount of illegal act on the part of Airtel. I was using the number on my sites, letter heads, visiting cards. AND NOW they want to get the case settled and sending feelers to me that they will revive the same number and offering me a shamelessly amount. In any case I shall fight this out legally. Will Airtel wake up and let me know as to the reasons of disconnecting my Number without personally talking to me who am I and giving a final notice/warning. I want that the person responsible for this illegal act should be sacked. I looking for the residential address of Shri Sunil Bharti Miattal so that I can send a copy of my complaint to him.

Airtel — Illegal Disconnection and harassment

I am using Airtel Broadband and Mobile connection for many years. There were many issues and disputes that were never resolved.

The latest was that Airtel had wrongly charged me 150.00 per month for many years. When I complained to the Nodal officer they accepted their mistake and agreed to correct it by giving me credit for all the charges wrongly made, as a result I was given a credit of approximately 4123.00 Rs.

I did not pay the August 2009 combined bill for Mobile and Landline because there was a credit standing in my name. Promptly I started getting calls from collection department of Airtel. I contacted Nodal officer Mr. Anoop and he advised me to pay the landline part of the bill, because these are two separate divisions. Although I get one bill for both landline and mobile, suddenly when it comes to payment they become " Two different divisions "

Anyhow I paid the said amount by cheque and my phone started working again, which means that all pending issues have been resolved. Then suddenly yesterday my landline was disconnected again with both incoming and outgoing calls barred.

I contacted Customer care and they are vague and ambiguous as ever. Thery were in no position to giving me any satisfactory reply. One female executive answered that the charges that I have not paid are " TOGGLE CHARGES". When I asked her what are Toggle Charges ? She gave the an excuse which most ill mannered and poorly informed Airtel staff does " We will arrange a call back within 3 Hours" Of course the call back never came.

I keep getting calls on my landline by Airtel staff, who want to know why I am not using my landline. By using they mean why I am not making any outgoing calls thus adding to the revenue of Airtel ! A most illegal and unethical practice ! Most of their staff all poorly educated, ill behaved and have no manners to deal with urban customers.

I fail to understand why my phone has been disconnected when not only all dues have been paid, but there is an outstanding of more than 3,000 Rs. in my favour ?

I have lodged concerns with customer care and nodal officers, but got stock auto replies from them saying that "they will take upto 10 days to resolve my issue in quality" !!! The appelate authority is iven more efficient. They said they will take up to 30 days !!!

Till such time my phone remains disconnected and I will be billed for the services that I can not use.

The Airtel customer care and Nodal officers seem to behave as if they have the government authorties like TRAI in their pockets.

Well done Mr. Mittal. Lucky South Africans !! They will not suffer as we poor Indians do.

Rakesh

AirTel — misbehave

i am a regular customer of airtel landline. i receieved a bill of recent for rs 892.00 and i paid it to office. i hava a reciept. now continous call from airtel office i received for paying bill. when i asked the recent bill they told rs 819.00 and i confused and tell them to explain my account or a new bill issue for my address but one of the company employe (female), just misbehave my mother on the phone. when i complaint on 42121 no. they didnt asked her name or write her complaint. the question is that why i used airtel landline number when they dont satisfied me with their services?

Airtel — Illegal disconnection of mobile connection

I had a life time prepaid connection for the past 7 years. This number is used by me in all my contacts all over india and abroad, bank accounts, mutual fund investments etc

The connection was obtained after furnishing all documents such as address proof, identity proof etc.

I had been abroad recently for about 5 months and on my return to India, to my surprise and dismay, I find that my connection is disconnected and stopped working though it had a balance of over Rs 1000/-. I took up the matter as usual on 121 only to be told rudely that my number is disconnected and it is recycled and nothing can be done about it and I have to forfeit the balance too. I never got any intimation or notice that it will be disconnected as per their so called process.

I was never told that connection will be disconnected if not used for a few months. It is illegal to disconnect a live line without giving sufficient notice to the subscriber.

I visited the air tel customer service center in Hyderabad and requested for help. They said they cannot do anything about it.

I sent an email to their nodal officer for andhra circle and got a reply that nothing can be done about it and they were gracious to advice me to go for another connection

I sent an email to their appelate for andhra circle with the same result.

Now I intend to write to TRAI and ombudsman.

The service is terrible and totally unsatisfactory. My telephone number which was illegally disconnected by Airtel was [protected]. My email id is [protected]@gmail.com

Is there anything else I can do. I also intend to file a case with consumer court.

Airtel — AIRTEL - Deceive and Misbehave

My mother who is a senior citizen and a house wife, has been using a pre-paid AIRTEL sim card ([protected]) for a long time. In May 2011, she got it recharged for Rs.2222 as she wouldn't be comfortable going to market again and again due to her knee pain. After May 30, the service stopped. When she called AIRTEL customer care, she was told that there is no such number in their system and they refused to give any kind of details or support. So my mother went to the nearest AIRTEL showroom at Banjara Hills Road.12 today. The staff told her that the number was not used since 3 months and so it was deactivated and now a free number. When she asked about the huge amount that she spent in recharge, they told her that she will not get that money back. Inspite of she repeating to them that she has been using it till 30 May, they only told her their system shows it is not used. My mother is very kind and polite. AIRTEL staff took advantage of this and refused to help my mother with any details and sent her away. I can show all the call history and recharge sms at any time. It is very sad to see that a company like AIRTEL has such low values in treating a senior citizen and deceived her of money by saying mobile is not used for last 3 months.

Namaste ([protected]),

This is to inform you that your concern listed on 27 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste ([protected]),

This is to inform you that your concern listed 27 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste ([protected]),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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