[Resolved]  Airtel — misguide to customer

Address:

Mumbai Suburban, Maharashtra

my name is tanaji kamble . mobile number [protected]
on last month an airtel sales executive Mr.Abhimanyu[protected] called me & asked me to take airtel postpaid plan.. he say, As per 249 rental plan i will get 100 minute, 249 sms, & 200mbps internet free per month. I accept the offer, same day his executive come to my home and take my documents and 100 rs charge....
On 6th november my vodafone connection transfer to airtel postpaid connection..
after a week , on 13november,2012 i get an sms from airtel company, that ur bill for this month is 1,072Rs.(One Thousands Seventy rupees ) & I have to paid this amount till 30th november...

I got shocked. & immediately called to customer care .. and told my problem to them..
The customer care executive told me that " YOUR BILLING CYCLE DATE IS BETWEEN 10 TO 12 DATE OF EVERY MONTH. so u get the bill for this..on 9th november & 10th november u have use 88 mb internet for that u have charged 880 rupees for internet usage.....

I told customer care that I have no information about my bill cycle date & my sales executive not told me about bill cycle date...U should be informed me about my bill cycle date...
I raised an complaint against my inconvience....... and they told me that our concern backend team will get back to u within 24 hours.. I waited for few days but there is no reply from company, One more time i have called to CC , but they are saying we will arrange call back one more time ... but no call back from company....
I send an complaint email to company but there is no reply from company...
SALES EXECUTIVE ABHIMANYU HAS NOT GIVEN ME PROPER INFORMATION ABOUT MY PLAN AND MY BILL CYCLE DATE... AIRTEL COMPANY NOT TAKEN ANY ACTION AGAINST MY COMPLAINT...
NEITHER SALES EXECUTIVE NOR AIRTEL COMPANY INFORM ME ABOUT MY BILLING CYCLE DATE......
SO PLZ SIR GIVE ME SOME GUIDELINE , WHAT SHOULD I DO NOW