[Resolved]  Airtel — Misleading customers on Airtel money services

AirTel — Misleading the Customers

I have purchase a Airtel SIM, in DEC. At that time Dealer told me that this SIM will have 30 Paisa Local and 50 Paisa STD throughout.You don't have to recharge it seperately.
After 4 months that is now again my rates have been increase and it is now it is 1Rupee Local and 1.50 STD. When i am talking to the executive. they are tell that was a promotion offer which is no longer there.

My concern is if it a promotional offer why they have not written the same on the SIM docs.
Why they unnecessarily fool customers at the time of purchase by tell its life time.. it lifetime.. and after certain period they said you don't have validity for this offer.. you need to recharge with so and so offer and so and so money..

They just cheat people by these fake things.
Please help in stop the same

AirTel — Related to their services

1st compliant.
hii, my name is rishab jain and i am a student and my contact no. is [protected] i bought a new prepaid lifetime airtel sim card on august 2008 and i am receiving many call and sms from various persons stating that this no was before using by smoe buddy called Vishal Kamkhar as a student i am getting very irritated and whenever i go to airtel gallery for the same they give very worst response and even i am facing to much network problem for around 2months call automatically get disconnected or connection error i complained for the same for around 10time but still they tell that it will be solved but as it is airtel only they say nothing they do..
plz provide me some solution for the same...

2nd complaint
my no is [protected]
I recharged with rs 95(sms pack) on 13jun 12.19am i got d benefit on 13thjun and from 14th jun i am sending msg and it deducting from my main balance and i called up customer care they told me it will be solved on 15jun 1.30pm but still i call they say its in process.
i said i have not used msg pack for 3day give a extension in my validity for 3 days. they are saying straight away no sir not possible means here consumer should waste their money

AirTel — misleading

Hi I'm Sainath Chowhan Airtel postpaid Customer ([protected]) since 2006 and I expect the special privilege should be given to the customers.
1.Yesterday (26.09.2010) I have called to 121 regarding billing address correction after a long time I called to customer care & I came to know that subscriber will be charged 50ps for every 3 minutes for interacting with the customer care executive.
2.I asked her why should I pay for it,the service provider has to bear the expenses & it is getting debited to the subscribers of Airtel.
3.she said sir you ca give a complaint by dialing 198.
4.I have dialed 198 & the CCA said i will not take it as a feedback not complaint,I asked then whom should I give the complaint,He said sir u can mail it to [protected]@airtelindia.com.
5.today morning I got a call from Airtel saying that your request for change of address is done and it will be corrected from your next bill & I asked her (CCA) I had a talk yesterday regarding the complaint to whom should I speak to then she said sir u can dial 198 for any kind of complaints.
So the CCA is misguiding the customer.

Last but not the least Why the Subscriber should pay Rs.50ps for every 3minutes of interaction with the CCA. It is not fair.

Very Disappointed

My name is Durga Pada Pan. I am really very disappointed about the airtel services as they deducted Rs.99. from my mobile without any reason. When I asked the them they are saying that I used Airtel Live. But I didn't did that.Iam holding the mobile no. [protected]

Namaste Naresh,

This is to inform you that your concern listed on 05 July 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Namaste Naresh,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33